1. Business Trip Group 8

2. Good Day~ Part 1 M: Hello, can I help you? C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please. M: OK, which holiday are you interested in? C1: Em, this one here, on page 34. M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one? C1: Yes, that's the one. M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque. C1: I'll need a receipt. M: Yes, of course. And within a week you should receive confirmation of your booking. We then need to receive the balance at least ten days before the holiday begins. C1: Thank you very much. M: OK, if you'd like to fill in this form...

3. Good Day~ Part 2 A: Hello Tony. You seem very busy, is everything going well? T: Oh, hello Anita. Yes, thank you. Are we still meeting over lunch? A: Yes. We need to discuss a few small details before we sign the agreement. T: Good. Where shall we meet? A: I've booked one of the meeting rooms. They'll also bring us a buffet lunch at one o'clock. T: That sounds great. Em, did you manage to get tickets for the football tonight? Manchester United? A: Yes, I did, actually. Here's one for you and one for May. T: Wow! Fantastic! I've never been to a big match before! A: Well, you can't visit Manchester without seeing Man United, can you?

4. Bad Day~ Part 1 T: Hello, can I help you? C1: Er, yes, young man. I want a holiday in Scotland please. I got this brochure yesterday and I want to book today. T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam. C1: But it says in your brochure, young man. T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake. C1: Young man, it says here... T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there? C1 [mumbling as she leaves] Young people nowadays... M: Oh dear! This conference hasn't been good for business. T: No, not really, it's been very quiet today. We've only had three bookings all morning!

5. Bad Day~ Part 2 C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26? T: Em, yes sir. See there? It costs 858 pounds C2: Ooooh, that's expensive! How long does it take? T: Em, it says there sir, 'This package takes two weeks'. C2: And when does it begin? T: It says here that it begins in September. C2: Oh, I can't go in September! Er, do you do trips to Scotland? T: Er, no, not to Scotland, sir. C2: But I really want to go to Scotland. T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there. C2: Thanks son. T: This is such a waste of time! Why can't people read the brochures? M: Oh, never mind. It's the last day tomorrow.

6. Do’s • Understand the trip before you book a holiday. • To ask how to pay and fill in this form. • should take a meeting before they have lunch. • should check our Passport.

7. Don’ts • Don't impolite • doesn’t pay deferred. • shouldn’t waste any time before he read the brochure. • doesn’t confirm the booking

8. useful vocabulary • booking forms • a deposit • to make enquiries • receipt

9. C.E.O. (chief executive officer) • V.P. (vice-president) • M.D. (doctor of medicine) • P.A. (purchasing agent)

10. Member~ 591701036 景三友 Jacksen 591701581 林惠敏 Karen 592701124 施學偉 Wayne 592701629 廖怡婷 Rachel 592701631 劉建明 Aaron 592701667 朱雅玟 Lily