My PLE (Personal Learning Experience)/My Cloud Learning An Alcatel-Lucent University innovation

1. My PLE (Personal Learning Experience)/My Cloud LearningAn Alcatel-Lucent University innovation I.N.Kishore Learning Solutions Business Development – South Asia, Vietnam & S.Korea.

2. Agenda • About ALU & ALU University • Paradigm Shift ( Teacher Centric to Student Centric model) • My PLE (My Personal Learning Experience) Cloud Based Learning Platform from ALU University • Q&A

3. Alcatel-Lucent - SUMMARY

4. Alcatel-Lucent University About Alcatel-Lucent University • Alcatel-Lucent University is the company's premiere organization for continuous learning & professional development, presenting world-class learning opportunities in the areas of product, technical, functional and leadership development. • The University is a key asset in the company's transformation providing learning interventions to initiate, drive, and support change. We provide solutions globally that enable customers, partners and employees to achieve their strategic business objectives. St Petersburg Stuttgart Warsaw Newport Antwerp Ottawa Lisle/Naperville Timisoara France Murray Hill Istanbul Shanghai Plano Madrid Vimercate Delhi Cairo Mexico City Satellite Locations Singapore Training Centers Sao Paolo Midrand Sydney

5. ALUniv LEADERSHIP TEAM 5

6. ALCATEL-LUCENT UNIVERSITY MISSION ALCATEL-LUCENT UNIVERSITYand Customer Feedback Provide innovative learning solutions that enable our customers and employees to achieve their business objectives and drive profitable growth through continuous improvement. “…Thanks to Learning Services my customers better utilize the advanced capabilities they have already bought from me…”

7. ALCATEL-LUCENT LEARNING SOLUTIONSAT A GLANCE LEARNING BUSINESS CONSULTING LEARNING SERVICES FOR PRODUCT ADOPTION COACHING & TRANSITION SERVICES ALU PRODUCTTRAINING LEARNING ADVISORY Learning Plan REFRESH & ENHANCE SERVICESTroubleshooting, Upgrades, Advanced GENERAL TECHNOLOGY & MANAGEMENT TRAINING CERTIFICATION By Product & Role OUT OF THE BOX AND/OR CUSTOM DEVELOPMENT & DELIVERY ASSESSMENT LEARNING SERVICES PERSONAL LEARNING ENVIRONMENT Pre-Training Services Training Services Post-Training Services

8. FROM A TEACHER CENTRIC MODEL........ TO A STUDENT CENTRIC MODEL

9. FROM A TEACHER CENTRIC MODEL.... • Education still follows a very conservative model. Little evolution since old times. • ‘Technology’ is all about LMS’s: optimizing teacher resources & pushing of e-learning. • It is fundamentally Teacher-Centric. An inability to address new issues: • Professional Excellence vs. compliance • Geographical dispersion of learners and expertise • Newer generations of learners • Efficient ‘workflow’ learning • Lowering carbon footprint

10. Moving to a Student Centric paradigm maximizes learning impact and efficiency through: .... TO A STUDENT CENTRIC MODEL An immersive experience: support interactive coaching and teaching which is ‘better than being there’ (without the travel) A social environment: make expert knowledge available to everyone allowing each a path to professional excellence Access to Relevant knowledge: index learning assets (classes, documents, communities, experts, …) allowing just-in-time access within the ‘flow’ of the job Learning is not about us (the educators), it is about them (the students)! * See PLE research by Graham Attwell (pedadogy proffessor and director of pontydysgu-Bridge to Learning Institute)

11. OPPORTUNITY: THE PERSONAL LEARNING EXPERIENCE (PLE)* To enable this paradigm shift, we need a set of Technologies: Socialenvironment Immersivelearning Relevant knowledge Reaching beyond standard courses, towards professional excellence. Virtual learning that is “Better than being there.” Access learning when you need it, where you need it, how you need it. Degree of Information Connectivity Immersive Relevant Knowledge Learning Teacher- Social Web Centric Degree of Social Connectivity * See PLE research by Graham Attwell (pedadogy proffessor and director of pontydysgu-Bridge to Learning Institute)

12. MEETING THE CHALLENGE: EDUCATION AS A SERVICE PLE 1 PLE 2 PLE 4 Cloud computing and Carrier Class Clouds are required to enable a low cost personalized access to these new learning technologies for both students and learning providers WWW Immersive Learning Social Learning Plugins E-learning Relevant Knowledge Engine Aggregate server farm QoS Access PLE 3 ‘Enterprises can upload their learning content to the cloud based network’ ‘Students getaccess to a full set of learning solutions via the cloud based network’

13. VALUE PROPOSITION: LEARNERS • Students get a Personal Learning Environment suggesting the learning that is relevant to them when and how they need it: • Information sharing : • Small searchable learning objects (LO) • LO can be reused in different “tracks” for different communities • ALUniv and external content are LOs • Social learning/communities: • Get help from your peers and help your peers • Bridges the gap between the learning objects and the actual job • Find experts or be recognized as an expert • Points to relevant and up-to-date content My Tasks My Communities My Labs MyPLE Video Tools Other Tools

14. totallearning expense totallearning expense Business Impact Business Impact Traditional Model Cloud Learning Model VALUE PROPOSITION FOR CUSTOMERSMore business impact and cost reduction Corporate cost for learning: • Virtualization of deliveries • Real estate for class rooms and labs • Employee travel cost • IS-IT cost for learning platforms • Carbon footprint Direct cost: LMS, teacher… Indirect cost: Travels, leaves… Business impact: • Efficient “workflow” learning • Tapping into expertise that cannot be fit in standard courses

15. LEARNING AS A SERVICE BUILT ON THE CLOUD • Supported by Cloud Infrastructure (in customer premises or hosted by ALU – SaaS) • On-demand self-service • Pay-as-you-go • Ubiquitous network access • Location-independent resource pooling • Rapid elasticity • Measured service • Third-party learning content • Micro-transactions or micro-training that cost tens of dollars per transaction, NOT tens of thousands of dollars per transaction Social environment Relevant knowledge Immersive experience Cloud Infrastructure

16. CLOUD BASED NETWORK. BENEFITS FOR LEARNING SERVICES Cloud-based networks allows for micro-transactions or micro-training that cost tens of dollars per transaction, NOT tens of thousands of dollars per transaction CLOUD CHARACTERISTICS • On-demand self-service • Pay-as-you-go • Ubiquitous network access • Location-independent resource pooling • Rapid elasticity • Measured service Learning consumption in the form of micro-training or micro-transactions Micro-training fits to student needs which determine the learning path that predicts the product usage path

17. My PLE – My Personal Learning Experienceby Alcatel-Lucent University

18. My PLE – Video/Demo

19. WHY My PLE BY ALCATEL-LUCENT We’ve developed My PLE for our internal learning needs: Because the lack of innovation in the corporate learning solutions market Because we wanted to change the learning paradigm from a Teacher Centric model (optimize teacher resources & pushing of e-learning) …… to a model where the Student is in control of its own learning and progress (personal, social, dynamic, accessible • My PLE has raised great interest in trade-shows • Other companies have embraced My PLE concept for their own learning needs

20. My PLE DASHBOARD

21. BENEFITS OF My PLE: WHAT IF YOU COULD... Tap into subject-matter expertise beyond that provided in standard courseware Make learning investment go farther: reduce direct and indirect cost of training Facilitate continuous learning across communities of interest Maximize impact of training: high degree of content relevance My PLE Empower students to drive their learning and professional development Enable employees to demonstrate and track competence in business-critical areas Engage next generation with a learning approach appealing to younger workers Accommodate different learning delivery & format options (e-learning, virtual, videos, simulations, gaming, etc.) Address geographical dispersion of employees and expertise

22. INTRODUCING My Personal Learning Experience(My PLE) Quantified Progress100% Personal Communities 100% Social Recognition, experts are connected, online learning consultancy Proficiency, certification, next suggested learning and self definition of the objectives UNIQUE LEARNING EXPERIENCE Cloud-basedZero EntryCost DynamicZero Delay Evolves at the speed of the learner and the company needs (new content, new communities, new business priorities) Delivered as a service, mobile among devices, upload your own content on the cloud without hw nor sw cost

23. OPTIMIZE YOUR LEARNING INVESTMENT Higher business impact and optimize cost when introducing My PLE: • Efficient “workflow” learning (time, effort, knowledge available) • Increase the impact of learning per employee and the result on corporate priorities Traditional Model My PLE + TOTAL LEARNING EXPENSE BUSINESS IMPACT TOTAL LEARNING EXPENSE BUSINESS IMPACT My PLE Direct cost: learning platforms and facilities and support MyPLE does not replace the current learning hardware and capabilities, it just brings value to the company and to the learners Indirect cost: Travel, productivity…

24. QUESTIONS? To what extent would My PLE help you with your key learning issues? Do you see My PLE as a business enabler application , a cost reduction facilitator or both? How convenient is proving learning as a service for you? Do you see value in integrating My PLE services into your learning environment? What is the most relevant feature of My PLE, in your view?