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ALCATEL-LUCENT ENTERPRISE WELCOME TO THE NEW PC ERA

ALCATEL-LUCENT ENTERPRISE WELCOME TO THE NEW PC ERA. March 2013. Redefine the standards of user experience with multi-party, multi-device and multimedia conversations and make your workforce more engaged than ever. AGENDA. The importance of user experience Customer and end user needs

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ALCATEL-LUCENT ENTERPRISE WELCOME TO THE NEW PC ERA

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  1. ALCATEL-LUCENT ENTERPRISEWELCOME TO THE NEW PC ERA

    March 2013
  2. Redefine the standards of user experience with multi-party, multi-device and multimedia conversations and make your workforce more engaged than ever.
  3. AGENDA The importance of user experience Customer and end user needs From Connection to Conversation Delivering the Quality experience Conclusion
  4. WHY USER EXPERIENCE IS IMPORTANT Good user experience “Energizes” - leads to … Active / productive employees – Positive attitude and perception of company environment Using the apps you can control Extending working environment – Happy to utilize apps wherever they are Creation of personal cloud CAUSE CHANGE & LEAD, ACCEPT CHANGE & SURVIVE, RESIST CHANGE & DIERAY NOORDA – Ex CEO NOVELL
  5. (Show BYOD is happening) (UX is multimedia) (Show you have to engage everyone) 68% 10% 55% Use tablet to work at home - Forrester (Add fear here? 25% Android sw is malware Retention rate for apps is days) “Early adopters” (66% will break company policies) Communication is visual (16 hrs video / user /month)
  6. WHAT CUSTOMERS ARE TELLING US Need to provide a great Quality of Experience everywhere Need to meet the user (Consumer) expectation Need to leverage what they have - To get to where they want to be
  7. What users want - Conversation AnywhereMulti-party Multi-device Multimedia Experience START / JOIN A CONVERSATION 1 Video Conferencing SHIFT DEVICE AND/OR MEDIA Data Conferencing 2 Presence SHARE AND COLLABORATE 3 Audio Conferencing Messaging Mobility SINGLE COMMUNICATIONS ENVIRONMENT
  8. TWO DISTINCT “CORE” USER POPULATION TYPES OPEN-TOUCH CONNECTION OPEN-TOUCH CONVERSATION User is 70% Fixed / 30% Mobile User is 30% Fixed / 70% Mobile Leveraging the power of world-class business telephony for “intensive” voice communications Creating a new experience that blends multi-party, multi-media and multi-devices into Conversations 1 1 Any Device Desk-phone 2 6 6 2 Session Shift Loose coupling Groupware Telephony Strong MM collaboration PC control (+IM/Pres) 3 5 3 5 Add-hoc & Sch conferencing Scheduled conferencing Mobile in-tandem BYOD - BYOUC CONNECTIONS - CONVERSATIONS OPEN-TOUCH 4 4 Likely Msft Office integration Likely MS-Lync integration
  9. UNIFIED USER EXPERIENCE 6 different device types for business users ONE single communications environment Whiteboard To REACH the person I want To USE the device that suits me best To COMBINE most appropriate media
  10. EASY AND SECURED ACCESS Unified Management / Seamless Security Policies Control Performances Management BYOD ready Conversation 3G/LTE Mobile Worker Security Multimedia INTERNET Home Worker TRUSTED Managed Network UNTRUSTED Unmanaged Networks UC & Collaboration External Worker CONVERSATIONS ACROSS THE BORDERS OF THE ENTERPRISE
  11. USER EXPECTATION: COLLABORATION IS VISUAL CONVERSATION BEFORE DURING AFTER A space to meet Video telephony Video collaboration A space to prepare Video invitation Video webinar A space to reconvene Video broadcast Video “how to” / training
  12. MULTIMEDIA CONVERSATION APPLICATIONS – MAKING IT EASY Visual Collaboration Visual Content Generation & Management Visual Content Distribution Easy to use Ergonomic Flexible Low cost Easy to implement Easy to use Easy admin Easy to implement Easy to use Lower the barriers, remove the silos with persistent visual conversations
  13. TRUE CONVERGENCETHE HOLISTIC APPROACH TO A QUALITY USER EXPERIENCE OPENTOUCHTM OMNISWITCHTM BETTER TOGETHER Persistence Multimedia awareness Session Shift NAC / HIC Nomadic Pod mesh vNP / vMM Small footprint MOBILE WORKPLACE VISUAL COMMUNICATIONS VIRTUAL DATA CENTER
  14. Empower The ConversationWith OpenTouch
  15. Services Brings it together Integration / Enabler Deployment Any location cloud / hybrid Services CapEx OpEx Premise Cloud Maintain/Invest
  16. Differentiators - What makes ALUE unique Compelling user experience Multi-party, multi-device, multimedia conversation Unified Architecture, unified management Holistic approach – intelligent, secure convergence Smooth migration / investment protection
  17. USER EXPERIENCE TRANSFORMATION SUPERB USER EXPERIENCE Accelerates adoption DELIVER EFFECTIVELY EVERYWHERE Speed time to decision User centric MULTIPARTYMULTIDEVICE MULTIMEDIA Experience INTUITUIVE ONE TOUCH CONTROL Give users what they want SMOOTH MIGRATION FOR WHOLE POPULATION Leverage your invesments
  18. FOLLOW US ON www.twitter.com/ALUEnterprise www.facebook.com/ALUEnterprise www.youtube.com/user/enterpriseALU www.linkedin.com - Group Alcatel-Lucent Enterprise www.slideshare.net/tagged/Enterprise www.storify.com/ALUEnterprise
  19. enterprise.alcatel-lucent.com
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