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TRIG 2006

TRIG 2006. Electronic and Live. Online Reference Four Years On. Nicole Phillips eLearning Librarian Holmesglen Institute of TAFE. TRIG 2006. Holmesglen. Student population of over 50,000.

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TRIG 2006

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  1. TRIG 2006 Electronic and Live Online Reference Four Years On Nicole PhillipseLearning LibrarianHolmesglen Institute ofTAFE

  2. TRIG 2006 Holmesglen Student population of over 50,000. Offers over 600 courses from traditional vocational courses, VCE as well as undergraduate degrees and post-graduate certificates and diplomas. The Information Commons is a network of four branches incorporating the library and over 300 computers for student use.

  3. TRIG 2006 Software in 2002 Liveperson >software Software >company Software in 2006 >software >company

  4. TRIG 2006 Cost in 2002 (for full version) Approximately $5000 AUD. Cost Actual cost is $3750 USD. Cost in 2006 (for ‘downgraded’ version) Approximately $1598 AUD. Actual cost is $1188 USD.

  5. TRIG 2006 Buttons and Branding Original Branding Customised 2002 Customised 2006

  6. TRIG 2006 Marketing 2002 Marketing • Articles in Institute news • Mass emails to staff • Demonstrations in information literacy classes • Addition of LiveHelp button on website/databases • Competitions • Flyers Marketing 2006 • All of the above + • Articles in student newspaper

  7. TRIG 2006 Staffing • Initially a centralised service based at the Chadstone campus. • Service staffed from Information desk. • All reference staff trained to use software. • Decentralised the service in June 2003. • All branch reference staff trained to use software. • All reference staff trained in conducting an online reference interview. • We use transcripts to aid in staff training. • Since conducting training, the quality of chat sessions has risen dramatically. Staffing

  8. TRIG 2006 User Interface: Pre-chat survey

  9. TRIG 2006 User Interface: in the chat room

  10. TRIG 2006 Staff Interface: in the chat room

  11. TRIG 2006 User Interface: canned responses database

  12. TRIG 2006 What are they asking us? EVERYTHING! do you know where can i find information about family court pre-trial hearnig .Hi, just wanted to know how I can renew my books over the internet.  could you tell me how to access info on the correct way to write a bibliography on our holmesglen site please thankyou.  i would like to know if i can access the k drive from home. I have placed a hold on a book by Peter Reed, Strategic Marketing Planning, and I wanted to check if it was ready for me to pick up.Hello, I would like to know whether there is a book called "Death by Chocolate" in the library. closing time at moorabin plz thanx.am trying 2 check my result but it says password is invalidplz help me. im trying to find newspaper articles from australia from late 1996,1997, is there a database I can search?hello, i was just wondering if you have examples of some business assignments like past assignments. hello...i want ur help i hav my subject of Food nutrition but may u plz tell me that i should search for subject or title. Questions

  13. TRIG 2006 Total Chats 2002-2005 Statistics Total Chats over 4.5 years is 3430

  14. TRIG 2006 Average number of chats per month 2002-2006 Statistics Average over the 4.5 years is 61.5 chats per month

  15. TRIG 2006 Wait time (in minutes) Statistics Average wait time is 0.58 seconds

  16. TRIG 2006 Contact Time (in minutes) Statistics Average contact time is 10 minutes, 50 seconds

  17. TRIG 2006 Exit Survey How did you find this service?

  18. TRIG 2006 Exit Survey Was the information sent to you…

  19. TRIG 2006 Were you using this service from… Exit Survey

  20. TRIG 2006 Exit Survey Are you…

  21. TRIG 2006 Exit Survey Would you like a copy of this chat transcript?

  22. TRIG 2006 Did you find this service easy to use? Exit Survey

  23. TRIG 2006 Any suggestions for further improvement? Exit Survey

  24. TRIG 2006 The Future? The Future? In 2002> • Develop service to be 24/7 (or close to). • Interested in developing a collaborative service with a W.A. and N.Z. Institute to make the most of time differences. In 2006> • Maintain & improve the current service. • Keep watching brief on potential developments.

  25. TRIG 2006 Contact Contact Nicole Phillips eLearning Librarian Holmesglen Institute of TAFE (03) 9564 2032 nicolep@holmesglen.vic.edu.au

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