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We all recognize that change is the new constant in the healthcare industry. With thousands of pages of regulations being drawn up each week, combined with an uncertain political climate and shifting demographics – this period of instability will have major ramifications on the IT business serving this customer segment.Perhaps more dizzying are the rapid changes in medical science, patient outcomes, and the technology that is driving it. Trends such as pervasive computing devices at the point of care, ubiquitous connectivity driving home healthcare, cloud driven patient records, facility automation, as well as the security, management and compliance are driving exponential increases in the complexity of serving this market.Taking a unique “predict the future and then work backwards” approach, Jay McBain, Senior Vice President of Autotask Corporation breaks down these trends and outlines opportunities for the IT Channel business to take advantage.
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A U T O T A S K A C A D E M Y W E B I N A R Future Trends Managing Healthcare Customers PRESENTER: Jay McBain Senior Vice President Strategy and Community Autotask Corporation jmcbain@autotask.com
A U T O T A S K A C A D E M Y W E B I N A R Just the facts… Where are we now?
A U T O T A S K A C A D E M Y W E B I N A R FACT| Healthcare Industry is HOTand getting HOTTER
A U T O T A S K A C A D E M Y W E B I N A R FACT| We are still in opening stages of adoption Over 75% of customers are still in planning stages
A U T O T A S K A C A D E M Y W E B I N A R FACT| Selling and Marketing to this industry has changed Solution Providers need to be engaged in several “Communities” to attract new customers
A U T O T A S K A C A D E M Y W E B I N A R FACT| The ecosystem is getting exponentially larger
A U T O T A S K A C A D E M Y W E B I N A R Now let’s shift our focus…
A U T O T A S K A C A D E M Y W E B I N A R Prediction #1 Pervasive computing takes over patient care
A U T O T A S K A C A D E M Y W E B I N A R Prediction #2 Ubiquitous connectivity changes the healthcare landscape forever
A U T O T A S K A C A D E M Y W E B I N A R Prediction #3 Cloud’s legacy is 100,000 vendors competing for your attention
A U T O T A S K A C A D E M Y W E B I N A R Prediction #4 The trifecta of cloud, connectivity and consumerization drives a new era of micro-payments
A U T O T A S K A C A D E M Y W E B I N A R Prediction #5 Competing political ideologies keep industry in a state of churn
A U T O T A S K A C A D E M Y W E B I N A R Prediction #6 Amount of skilled Channel resources are insufficient to make EMR vision a reality in 10 years
A U T O T A S K A C A D E M Y W E B I N A R Prediction #7 Demographic “lump in the snake” drives new paradigm of social medicine
A U T O T A S K A C A D E M Y W E B I N A R Prediction #8 Medical and scientific breakthroughs ignite the possibility of eternal life (supported by IT)
A U T O T A S K A C A D E M Y W E B I N A R Take Advantage of Future Trends with Autotask Cash flow predictability Efficient use of staff and increased utilization Increased profitability Expanded service offerings Cost reduction Consistent client service levels, managed expectations
A U T O T A S K A C A D E M Y W E B I N A R Manage Your IT Business Better
A U T O T A S K A C A D E M Y W E B I N A R AUTOTASK CORPORATION AUTOTASK CORPORATION 40,000+ users 42 countries 200+ staff US, EUROPE, BEJING, INDIA 2010 Uptime 99.995% major release EVERY 6-8 WEEKS 150+ marketing events 7 YEAR’S BEST PLACES TO WORK 50% revenue BACK INTO PRODUCT CompTIA breakaway 2010: BEST CHANNEL STRATEGY FOUNDED IN 2001 | One of the 1stCloud Companies! MSP Mentor 250 MSP Mentor 100 TOP 150 Channel Chief – Bob Godgart
A U T O T A S K A C A D E M Y W E B I N A R Thank You! CONTACT INFO: Download slides from: Jay McBain Senior Vice President Strategy and Community Autotask Corporation jmcbain@autotask.com 518 –720 -3500 x1 Sales http://www.autotask.com