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TQM – Question Bank

TQM – Question Bank. Module 5 - Strategic Management for Total Quality Explain the different programmes used in process improvement in TQM. Explain the role of Quality improvement teams in an organization? Define the terms mission, vision and guiding principles. State the purpose of each.

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TQM – Question Bank

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  1. TQM – Question Bank Module 5 - Strategic Management for Total Quality • Explain the different programmes used in process improvement in TQM. • Explain the role of Quality improvement teams in an organization? • Define the terms mission, vision and guiding principles. State the purpose of each. • Explain briefly the basic elements of TQM. • What is zero defect concept?R1 • Explain the core value of TQM organizations. R1 Module 6 - Benchmarking • Define Benchmarking. • Explain Benchmarking. (R1). List the step by step procedure to be adopted in benchmarking. Also explain the role of benchmarking in TQM.(R1) • Briefly outline the variables used in benchmarking for a management institute.(R1)(R2) • What is the relevance of benchmarking in TQM? What are the advantages and limitations?

  2. TQM – Question Bank….. Module 7 - Business Process Reengineering • What do you understand by the three R’s of reengineering? • State the benefit and limitations of reengineering. • What are the principles of reengineering? • Explain BPRe, steps to be followed in BPRe and its impact on TQM. Module 8 - Concepts of Capability Maturity Models Short Notes: • Empowerment • QS-9000 system • Kaizen vs Innovation • Taguchi method or Pareto analysis • Ishikawa Diagram • TQM Kite marks • Golden Peacock Award • Taguchi Quadratic loss function

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