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Presented by Communications Division Low-Income Oversight Board

Stay up-to-date with the California LifeLine Program, presented by the Communications Division and Low-Income Oversight Board of the California Public Utilities Commission. Get statistics, participation stats, and information on approved wireless providers and enhanced requirements.

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Presented by Communications Division Low-Income Oversight Board

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  1. California LifeLine Program Update Presented by Communications Division Low-Income Oversight Board California Public Utilities Commission March 8, 2018

  2. Presentation Overview Program Statistics Enhanced Lifeline

  3. Participation Stats Active California LifeLine Wireless Providers: TruConnect Assurance Wireless Boomerang Wireless, LLC TAG Mobile, LLC i-wireless, LLC Air Voice Wireless, LLC Telrite Corporation Global Connections Inc. of America Amerimex TracFone Blue Jay Wireless

  4. Participation Stats cont. Pending Wireless Providers (as of January 1, 2018)

  5. Total Participants(End of January 2018)

  6. Top Carriers(End of January 2018)

  7. CA LifeLine Participants

  8. CA LifeLine Participants (end of January 2018)

  9. CA LifeLine Participation Rate * At or below 200% Federal Poverty Level, provided by DOF based on the 2015 Census Data.

  10. Enhanced Lifeline Requirements An Advice Letter to request to offer Enhanced Lifeline is required. • Advice Letter needs to be served on all California Tribal authorities. • Engagement efforts include but not limited to the following: • In person discussion and presentation of company’s Tribal lifeline plan. • Engage Tribal residents through appropriate media, enrollment assistance and direct mail. • Comply with Tribal business and licensing requirements, procedures, fees and authorizations. • Onsite testing of network coverage. • Include a signed letter from each of the relevant Tribes as to their position on the company’s request. • Provide contact list of the affected Tribal governments or authorities and demonstrate the applicant did reach out to the affected Tribal governments. • Each tribal government or authority would be included on the Advice Letter Service list so that each tribe can provide comments on the request. • Shapefiles showing coverage of territories. • Plans proposed are comparable to other plans offered (Approved Tribal plans include at minimal unlimited talk and text with 2.5 GB free).

  11. Enhanced Lifeline update • 4 wireless carriers have been approved to offer Enhanced Lifeline: • Boomerang • AirVoice • BlueJay • TracFone (approved December)

  12. Enhanced Lifeline Subscribers

  13. Next Steps • Continue to work with selected carriers to discuss outreach/education strategies to participants. • Encourage wireless LifeLine providers to participate in Federal Enhanced Lifeline program.

  14. Contact Information • Anna Jew – California LifeLine Implementation • AML@cpuc.ca.gov; (415) 703-3087 • Consumer Affairs Branch • http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 • CA LifeLine Administrator • https://www.californialifeline.com/en • (866) 272-0349 – English (866) 272-0354 – Korean • (866) 272-0350 – Spanish (866) 272-0355 – Vietnamese • (866) 272-0351 – Lao/Hmong (866) 272-0356 – Chinese • (866) 272-0352 – Khmer (866) 296-0860 – Japanese • (866) 272-0353 – Tagalog

  15. Thank you! For Additional Information: www.cpuc.ca.gov www.californialifeline.com/en

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