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Presented by Communications Division Low-Income Oversight Board

California LifeLine Program Update. Presented by Communications Division Low-Income Oversight Board California Public Utilities Commission July 20, 2016. Presentation Overview. Program Statistics Phase II Proceeding Update Enhanced Lifeline. Participation Stats.

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Presented by Communications Division Low-Income Oversight Board

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  1. California LifeLine Program Update Presented by Communications Division Low-Income Oversight Board California Public Utilities Commission July 20, 2016

  2. Presentation Overview Program Statistics Phase II Proceeding Update Enhanced Lifeline

  3. Participation Stats Current California LifeLine Wireless Providers: Telscape Communications, Inc. Budget PrePay, Inc. Assurance Wireless Boomerang Wireless, LLC Nexus Communications TAG Mobile, LLC i-wireless, LLC Air Voice Wireless, LLC Total Call Mobile, Inc. Telrite Corporation Global Connections Inc. of America Amerimex TracFone Blue Jay Wireless

  4. Participation Stats cont. Pending Wireless Providers (as of June 30, 2016)

  5. Total Participants(End of June 2016)

  6. CA LifeLine Wireless Participants(End of June 2016)

  7. CA LifeLine Participants

  8. CA LifeLine Participation Rate (end of June 2016)

  9. CA LifeLine Participants (end of June 2016)

  10. CA LifeLine Participation Rate * At or below 200% Federal Poverty Level, provided by DOF based on the Census Data.

  11. Phase II Proceeding • D.14-01-036 was issued on January 16, 2014, to modernize and expand the CA LifeLine Program. • December 24, 2015 – Commissioner Sandavol issued an amended scoping memo and ruling, including: • Prioritization of Phase II issues include the following: • California LifeLine Reimbursements (1st Quarter 2016) • Analyze service connection/activation conversion discounts and reimbursement • Payment floor • SSA for services with 501-999 voice minutes; and 1,000 or more • Revision of the weighted average • Renewal Process more efficient • Updating the Renewal Process • Role of CBOs, carriers, TPA during the renewal process. • Consumer Protection (2nd Quarter 2016) • Affordability (3rd to 4th Quarter 2016) • ETC Designation Process (3rd to 4th Quarter 2016) • Enrollment Process (3rd to 4th Quarter 2016) • CA LifeLine Service Elements (4th Quarter 2016) • Update General Order 153 (4th Quarter 2016) • Outreach (3rd to 4th Quarter 2016)

  12. Phase II Proceeding cont. • Reinstate service Connection/Activation and service Conversion charges to CA LifeLine Wireless through December 2016. • Shall be permitted no more than twice annually per eligible LifeLine household. • Comments due January 28, 2016 • Reply Comments due February 22, 2016 • March 4, 2016 – Comments regarding remaining Phase II issues due. • March 30, 2016 – Reply Comments due. • April 25, 26, 2016 - Workshop on Phase II issues. • July 16, 18, 2016 – Public Participation Hearings.

  13. Enhanced Lifeline update • Frontier • Sent 600+ letters with applications to CA LifeLine subscribers who are residing on tribal lands (July 5, 2016). • Hired a consultant in Native American Culture to affectively communicate to tribal communities. • Met in person with tribal leaders to understand their needs. • Trained their Call center reps the Enhanced Lifeline application. • Budget Mobile • Hasn’t started testing yet but will notify CPUC once they start. • 2 Pending wireless carriers to offer Enhanced Lifeline

  14. Enhanced Lifeline

  15. Next Steps • TPA is currently working on a methodology to provide notification in real-time to wireless carriers regarding addresses that plot within Federally Recognized Tribal Land areas. • Continue to work with selected carriers to discuss outreach/education strategies to participants. • Encourage wireless LifeLine providers to participate in Federal Enhanced Lifeline program.

  16. Contact Information • Anna Jew – California LifeLine Implementation • AML@cpuc.ca.gov; (415) 703-3087 • Consumer Affairs Branch • http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 • CA LifeLine Administrator • https://www.californialifeline.com/en • (866) 272-0349 – English (866) 272-0354 – Korean • (866) 272-0350 – Spanish (866) 272-0355 – Vietnamese • (866) 272-0351 – Lao/Hmong (866) 272-0356 – Chinese • (866) 272-0352 – Khmer (866) 296-0860 – Japanese • (866) 272-0353 – Tagalog

  17. Thank you! For Additional Information: www.cpuc.ca.gov www.californialifeline.com/en

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