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Process Performance Zone

Process Performance Zone . 10.30 Mark McGregor 11.30 John Hutchby Le Brenne Consulting James Wiggins Integrated Management Techniques 12.30 Gary Comerford GCP Consulting 1.30 Neil Whittington Arturian Ltd 2.30 Rachel Ovett Target Group Ltd .

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Process Performance Zone

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  1. Process Performance Zone 10.30 Mark McGregor 11.30 John Hutchby Le Brenne Consulting James Wiggins Integrated Management Techniques 12.30 Gary Comerford GCP Consulting 1.30 Neil Whittington Arturian Ltd 2.30 Rachel Ovett Target Group Ltd

  2. BPM: Common challenges for the practitioner

  3. Establishing Buy-in Demonstrating ROI Pragmatic Approach

  4. Common Challenges • Establishing Buy-in • Demonstrating ROI • To BPM or not to BPM?

  5. Process Modelling and Process Engine (workflow) Design Activity Based Costing Business Rules Engine Business Activity Monitoring (BAM) Simulation Integration Integrated document Balanced Scorecard management system Buy-in: What is BPM? Design Execution Optimisation

  6. Buy-in: Why do we need to define BPM?

  7. Buy-in: How to establish buy-in • Involve the organisation as a whole • Strategic benefits • Examples

  8. Common Challenges • Defining BPM • Demonstrating ROI • To BPM or not to BPM

  9. Demonstrating ROI Areas to consider: • Automation • Quality • Management • Optimisation

  10. ROI: Process Design Workshops • Can be quick ½ - 1 day • Questions • Across functional areas - World view • Visibility • Lots of output • Requirements • Measurements • Data • Maps Concerns • Getting people together • Too many opinions • Lack of honesty

  11. ROI: Activity Based Costing • Understanding cost of components of a process • Compare processes in order to spot areas for cost reduction

  12. ROI: Workflow diagram

  13. ROI: Prototype • BPM tools make prototyping fast!! • Graphical • Integration opportunities • Demonstration of the tool out of the box can quickly highlight benefits Concerns • The system is already built • Set expectation

  14. An example prototype

  15. ROI: Simulation • Can be done on existing processes – without implementing!! • What if scenarios • Variety of metrics • Reports can be exported • These tools are free

  16. ROI: Simulation Scenario 1 • 3 x Application Processing staff @ £10 phr • 1 x Head of Application Processing @ £20 phr • Application comes in once every hour • Assignment takes 2 minutes • Underwriting takes 1 hour

  17. ROI Scenario 1: Total cost of process

  18. ROI Scenario 1: Performance of Process

  19. ROI: Simulation Scenario 2 • Add one more Application Processing staff @ £10 phr

  20. ROI: Simulation Scenario 2 • Add one more Application Processing staff @ £10 phr

  21. ROI: Simulation Scenario 2 • Add one more Application Processing staff @ £10 phr Maximum cycle time has halved!

  22. Common challenges • Defining BPM • Demonstrating ROI • To BPM or not to BPM S S?

  23. BPMS?: A pragmatic approach The important thing is not to stop questioning – Albert Einstein

  24. BPMS?: A pragmatic approach <3? 3-10 = a process >10? ?

  25. Process Modelling and Process Engine (workflow) Design Activity Based Costing Business Rules Engine Business Activity Monitoring (BAM) Simulation Integration Integrated document Balanced Scorecard management system BPMS?: Scope without systems

  26. Establishing Buy-in Demonstrating ROI Pragmatic Approach

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