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Customer Theme next steps

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  1. Customer Theme next steps National Adoption week (19-25 October) • Too Old at Four? • Please help! • Adoption Awards • Please nominate! First4adoption disproportionately benefits VAA position

  2. Customer Capacity Development • Mystery shopper reports and dedicated bespoke peer action planning for all VAAs • Access to tailored coaching against priorities • Next steps for capacity building reformation What would you most benefit from so we can all benefit?

  3. Leadership for excellence EOI from First4Adoption • Portal solution + system integration including Register • Adopter championship with AUK EOI from CoramBAAF • Practice development needs analysis • Legal case consultation • E-learning and development hubs Avoiding duplication, building VAA leadership

  4. Customer Theme next steps Promoting choice and quality • Developing the implementation plan • Central social media leadership • Supporting promotion of VAAs and adoption • Part of the position building package Building sector capacity through the Position Hubs

  5. Position refinement • Survey Monkey testing process being completed with Bow and Arrow and F4A • Dissemination plan and development with Position Hubs led by SFCS • Will feature at next workshop for details for January launch

  6. Position Capacity Position Hubs • 4 meetings • 8+ agencies with professional marketers • Invitation to join • Led by St Francis • Delivery Plan by November for January launch Building capacity directly

  7. LA Customer Views Position Acceptance Testing • Generative testing by discussion with membership of National Recruitment Forum on 22 September • Other LA informants by telephone – any recommendations welcome? • Structured survey of each of you on your assessment of what LAs are saying?

  8. Difference and development Children’s needs and views • The Adoptables proposal invited Market scenarios • Proposal invited from CVAA Adopter co-production and championship

  9. AUK Workshops • Best practice in co-production/engagement • Three locations in SFCS + Adoption Plus, Caritas, Adoption Focus in October/early Nov • Survey of best practice • Shared at next conference

  10. AUK Workshops • Best practice in co-production/engagement • Three locations in SFCS + Adoption Plus, Caritas, Adoption Focus in October/early Nov • Survey of best practice • Shared at next conference

  11. Agenda for next time Position ready to go in January

  12. Agenda for next time New capacity for the new market

  13. Saving the train!

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