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Using InterAction: the front-end challenge

Using InterAction: the front-end challenge. Increasing Usage through IMO and Automation. 28 February 2013. Salans Overview. Quintessential international firm: no dominant national culture Highly integrated: global practices, global sectors, client teams Started 1978, now 20 offices

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Using InterAction: the front-end challenge

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  1. Using InterAction:the front-end challenge Increasing Usage through IMO and Automation 28 February 2013

  2. Salans Overview • Quintessential international firm: no dominant national culture • Highly integrated: global practices, global sectors, client teams • Started 1978, now 20 offices • 750 lawyers • Locally qualified experts, cross-border expertise

  3. It’s all about the people! “Today, working without InterAction is inconceivable.” Dariusz Oleszczuk, Global Managing Partner

  4. InterAction at Salans • Launched 2000, Global rollout since 2007 • Very early on, integration was a target • Original intranet’s firm directory and people search were both powered by InterAction data • The challenge: supporting the international, fully practice-driven model the firm was building

  5. 2010: Towards full integration • A very wide cross-departmental, 12-month project involving many support teams • New business intake 2-way integration • Matters, but not only for basic matter data • Experience as an experience • Feeds for Business Development: the financials • External feeds • Making taxi reports really meaningful

  6. 2010: Towards full integration • As a result, we had great data – both automated and manually entered • But accessing it was still a challenge…

  7. 2012: The front-end revamp • Outlook 2010 with InterAction for Microsoft Outlook (IMO) • InterAction in 0 clicks! • Alerts feature solved longstanding problem some of our partners had with trusting the data

  8. 2012: The front-end revamp • New Sharepoint-based intranet: more InterAction, more of the time – displays IA information all around but also links directly to Web client screens and searches. • Even our own staff interests on the portal are tracked and held in InterAction • Crossing data feeds can bring amazing features • New clients • Key clients or prospects for specific focus sectors • Newsletter feeds…

  9. 2012: The front-end revamp • Revamp of pitch database: InterAction at the heart of pitches • One can see the latest ongoing pitches at a glance • Searching for pitches, crossing with criteria such as sector, etc, is done very easily through an activity search • Yet more quality data – internal and external feeds

  10. The result • InterAction is truly used by everyone • Integration has been pushed to its limits… and sometimes beyond! • Information is at our lawyers’ fingertips

  11. What’s next? • The alerts list on the new Outlook add-in – a great addition that makes the watch list instantaneously outdated • Mobility – my clients at the tips of my fingers, all the time • Phone integration • Social Media and Digital Marketing

  12. It’s all about the people! • Everything we all do every day, is interact with other people • Those people have got to be at the center of our electronic lives as well! • The hype around social media – all made to help enhance people’s relationships with one another (Whether it does it well is another question!) • IA should be what its “contents” (the people and companies that it stores details for) are – a system that permanently evolves.

  13. Contact Julien Desmottes Global Head of Software and Development +33 1 42 68 91 53 jdesmottes@salans.com Salans 5, boulevard Malesherbes 75008 Paris France www.salans.com

  14. ALMATY BAKU BARCELONA BEIJING BERLIN BRATISLAVA BUCHAREST BUDAPEST FRANKFURT HONG KONG ISTANBUL KYIV LONDON MADRID MOSCOW NEW YORK PARIS PRAGUE SHANGHAI ST PETERSBURG WARSAW

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