New! Customer Focused Supply Chain Management

1. New!Customer Focused Supply Chain Management June 2010

2. IntroducingCustomer-Focused Supply Chain Management Now shipping!

3. Customer-Focused Supply Chain Management • The Customer-Focused Supply Chain Management (CFSCM) Course is designed to: • Provide foundational information about supply chain management to staff who support supply chain, but are not supply chain management professionals. • Generate interest in supply chain management and APICS products and services from a broader range of professionals within corporate organizations. • Provide APICS partners with wedge product for selling their services to corporations.

4. Customer-Focused Supply Chain Management • As a result of this course, participants will: • Learn the basic terminology used in • SCM and be able to more effectively communicate with SCM teams. • Understand the basic elements of • SCM and how improvements in processes and communication can lead to increased overall customer satisfaction and profitability. • Be more fully integrated as a • part of the team supporting the increasingly important SCM function.

5. Customer-Focused Supply Chain Management • The CFSCM course is available exclusively to APICS Channel partners and is: • Short in duration, one-day course (seven hours) • Affordable, with materials pricing structure for APICS Channel Partners at • Instructor Kit, $200 • Participant Guide, $94 • Partners set local consumer pricing • Easy for APICS instructors to prepare to teach, especially APICS CSCP instructors

6. Customer-Focused Supply Chain Management • While this course can be taught to entry-level supply chain professionals. . . • The real value of this course it that it expands APICS’ reach into the corporation: • Executives • IT • Finance • Sales and Marketing • Customer Service • Legal • Purchasing

7. Part 1: Objective and Topics For all participants to understand: That SCM is increasingly big, complex, varied, dynamic, and important and that when properly structured and managed it yields significant benefits for the customer and the company. Part 1: Defining customer-focused supply chain management • Basics of customer-focused SCM • The customer and SCM • Performance measures for SCM • Benefits and financial impact of SCM

8. For all participants to understand: The key elements in customer-focused SCM that need to be understood by all and managed for success! Part 2: Objective and Topics Part 2: Key Elements in customer-focused SCM • Globalization and SCM • Outsourcing and SCM • Risk management, security and compliance • Collaboration • Information technology • Lean/six sigma/agile/TOC • Service/product design • Sustainability

9. For all participants to understand: SCM processes that are standard activities and that require cross-functional and inter-enterprise support and involvement to achieve SCM benefits. Part 3: Objective and Topics Part 3: Key Processes supporting customer-focused SCM • Overview • Operational planning and control • Supply management • Distribution management • Key success factors

10. Introducing Customer-Focused Supply Chain Management • For more information go to: http://www.apics.org/education/CFSCM.htm • Instructor Site: http://www.apics.org/membership/volunteers/teachcfscm.htm • Marketing Toolkit: http://www.apics.org/Membership/Volunteers/CFSCMChapterMarketingToolkit.htm

11. Questions • Access the courseware section of the APICS Web site for more information about the products covered in this presentation. apics.org/education/courseware • Thank you.

12. 2010 Courseware Update Schedule June 2010

13. TTT and Learning Dynamics for Instructor Updated: 2009 Next update: 2011 Description Train the Trainer (TTT): Two-day highly interactive course to prepare professionals to teach adult training and development courses on any subject. Workshop participants also make practice presentations and receive useful feedback. Learning Dynamics for Instructors (LDI): The next step after completing the prerequisite Train the Trainer course, Learning Dynamics for Instructors examines the dynamics of the classroom and describes techniques for managing these dynamics to maximize learning. The workshop focuses on adult learning principles and learning styles.

14. APICS CPIM Modules The APICS CPIM is organized into five modules. Below is the diagram that shows how these modules relate to each other and how they will help you to manage your business resources.

15. CPIM Basics of Supply Chain Management • Entry Module • Redesigned and Updated in 2008 • Updated each year since • Description • The basic concepts in managing the complete flow of materials in a supply chain from suppliers to customers are covered in the Basics module. Supply chain concepts are introduced and basic terminology emphasized, as are relationships among activities in the supply chain. Knowledge of the material in this module is assumed as a prerequisite for the other APICS CPIM modules, which cover similar topics but in much greater depth.

16. CPIM Master Planning of Resources • Competency Module • Redesigning and Updating in 2010 • Updated each year since 2008 to align with ECM • Description • The topics of demand management, sales and operations planning, and master scheduling are examined in-depth in this module. Both supply and demand planning for mid- to long-term independent demand are discussed. Priority planning and capacity planning issues also are addressed.

17. CPIM Detailed Planning and Scheduling • Competency Module • Redesigned and Updated in 2009 • Updated each year since 2008 to align with ECM • Description • This course focuses on inventory management, material and capacity scheduling and plan­ning, supplier relationships, and the influence of lean/JIT philosophies in these areas. It explains the use of a material domi­nated scheduling technique, material requirements planning (MRP), in job shop, batch, and certain repetitive processes. The course explains capacity planning in detail, introduces other capacity-planning techniques such as processor-dominated scheduling in continuous flow processes, and reviews project management techniques.

18. CPIM Execution and Control of Operations • Competency Module • Redesigning and Updating in 2010 • Updated each year since 2008 to align with ECM • Description • The principles, approaches, and techniques needed to schedule, control, measure, and evaluate the effectiveness of production operations are covered in this module. A broad range of production operations are reviewed including project, batch, line, continuous, and remanufacturing environments.

19. CPIM Strategic Management of Resources • Competency Module • Redesigned and Updated in 2009 • Updated each year since 2008 to align with ECM • Description • In this course, participants explore the relationship between strategic planning and the man­agement and execution of operations. The course fosters higher-level thinking about how market requirements and social and economic sustainability concerns drive the operations, processes, and resource requirements of the firm. The course addresses three main topics: understanding the business environment, developing the operations strategy, and implementing the operations strategy.

20. Course materials Print Modules Four modules with 800+ pages: 1. Supply Chain Management Fundamentals 2. Building Competitive Operations, Planning, and Logistics 3. Managing Customer and Supplier Relationships 4. Using Information Technology to Enable Supply Chain Management About the APICS CSCP Learning System Online Activities Access educational support activities at learnCSCP.com • Pre-test • Module-specific tests • Post-test • Online progress report • eFlashcards • Online glossary • Information center

21. APICS CSCP – 4 Modules For a free demo of the APICS CSCP Learning System, visit apics.org/cscp

22. Lean Enterprise Workshop Series • The Lean Enterprise Workshop Series is designed to provide participants with the knowledge and tools needed to effectively participate with their organizations in the lean transformation process. This seven workshop series will enable learners to: • Determine whether an organization is ready to implement lean • Gain experience analyzing best practices for incorporating lean into organizations. • Complete a customized project plan for implementing lean

23. Global Sourcing Workshop Series • The Global Sourcing Workshop Series provides a comprehensive study of the critical tasks and challenges associated with global sourcing. • This series equips learners with the skills to: • Understand the strategic importance of globalization • Learn how to prepare for international procurement • Evaluate potential markets in other countries • Source global suppliers strategically • Choose the logistics partners • Address cultural differences

24. Fundamentals of Materials and Operations Management • Undergoing a major redesign and update in 2010 • Five courses • Fundamentals of Operations Management • Fundamentals of Inventory Control • Fundamentals of Planning • Fundamentals of Manufacturing Control • Fundamentals of Material Handling and Warehousing