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Reservation Process Phase I

This script guides agents through completing reservations, including multiple ATFQ line entries, PNR pass exchange, correction queue management, service fees, ticket issuance, and QC department procedures.

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Reservation Process Phase I

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  1. Reservation Process Phase I Agent Finish Script Yes Yes Yes Yes Cornerstone One & Multiple ATFQ Line PNR Pass? Exchange Pass? No No Yes Queue to Agent For Correction. Queue to Agent For Correction. Yes Service Fee. Service Fee Yes No QC Dept. Yes Yes Yes QC Dept. Yes Issue Ticket QC Issues Ticket. Yes No Queue to ResMail

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