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GRIEVANCE TRIP-UPS

GRIEVANCE TRIP-UPS

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GRIEVANCE TRIP-UPS

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  1. GRIEVANCE TRIP-UPS

  2. BEFORE IT STARTS • Policy not up to date • Hearing officers not properly named • No log book of prior hearings • Hearing officers not trained

  3. When It Begins • Notice? • Discovery • Witnesses • Documents in order • Who is necessary to testify

  4. The Hearing • Witnesses not under oath • Witnesses do not appear • Burden of Proof • Due process: FROM THE START

  5. After the Hearing • The decision • What does the hearing officer do with the evidence • Who keeps the decision • What do you do with copies

  6. Notification to Tenant • Mail or personal delivery? • Log in for hearing

  7. Closing the File • Keep records and dates • Preparation for further: eviction • OR: Internal file issues