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IT Briefing Agenda 2/16/06

IT Briefing Agenda 2/16/06. AAIT Updates New IT Website & Governance Housing Quick Update Web Architecture Oracle Security NetCom Realignment. Karen Jenkins Karen Jenkins Karen Jenkins Eric Van Wieren Evan Ehrenhalt Paul Petersen. AAIT Reduction in Force.

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IT Briefing Agenda 2/16/06

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  1. IT Briefing Agenda 2/16/06 • AAIT Updates • New IT Website & Governance • Housing Quick Update • Web Architecture • Oracle Security • NetCom Realignment • Karen Jenkins • Karen Jenkins • Karen Jenkins • Eric Van Wieren • Evan Ehrenhalt • Paul Petersen

  2. AAIT Reduction in Force • Funding need to support new services and better support under-staffed services • Overstaffed in some areas • desktop support - 1:60* ratio … industry standard is more than 1:100 … Emory is more like 1:200. • Staffed for services no longer provided by AAIT • Such as local support • Shift in AAIT support model • Transition Tier 2 to the service owners • Transition of services to other AAIT teams • Security breach process, SESA, and Managed AV to the Security team

  3. Business Model Transition Local Support to campus departments Tier 2 support for the Help Desk Support for departmental solutions (SPSS, SAS, Novell) SESA, Manage AV, Security Breach Process Distributed model Service owner Local Support AAIT Security Team

  4. Client Interaction

  5. Configuration Management • Support LSPs with complex desktop configuration issues relating to IT enterprise services • Create web-based (Software Express) and CD-based (EOL) authoring tools • Provide local support to AAIT and Clean Room services (Carlos & GDBBS) • Create gold standard images for Windows, OS X, Linux

  6. IT Website & IT Governance *

  7. New Housing Application *

  8. Housing Application • Housing Director Product • Client based for occupancy management • Vendor is Adirondack Solutions • Atlanta & Oxford campuses using the same app & database • Moved from a departmental to enterprise based system

  9. Some Features • Web product for student access and sign up • Lottery functionality based on priorities of the institution • Students can update personal information for housing preferences • Room preferences, dining plan • Targeted go-live is March 1, 2006 • Heather Mugg will present/demo next month

  10. Web Architecture & Input Eric Van Wieren *

  11. Oracle Advance Security ADS-DBA Team AAIT *

  12. Data Access Security • What risks exist if accessing data on a different machine? • What can we do about this risk? • Plans for the future • Questions and answers

  13. Points of Risk 2 Web Server Database Server 3 protected data 4 1 PC Client 2 3 Sniffing Data Sniffing Passwords

  14. Risk Reduction 2 ASO Web Server Database Server 3 ASO SSL HTTPS protected data 1 4 PC Client ASO 2 3 ASO

  15. What about the Core • The Administrative Core is a good concept. It keeps out most of the hackers. • The core does not protect against staff members (or student workers) with curiosity or malice.

  16. How to use ASO • Oracle Advance Security is a feature of Oracle’s network connectivity. • It is controlled in the sqlnet.ora file. • Most machines already have what they need. • Changing a few lines in the sqlnet.ora file will do it.

  17. Advanced Security Options • Oracle allows for four levels of security. • Reject – This machine refuses to use advanced security. • Accept – This machine will use ASO if the other machine requests/requires it. • Request – This machine will ask to use ASO, but will not demand it. • Require– This machine must use ASO or it will not connect.

  18. SQLNET.ORA The security portion of the SQLNET.ORA looks like this: SQLNET.CRYPTO_CHECKSUM_TYPES_CLIENT= (MD5) SQLNET.ENCRYPTION_TYPES_CLIENT= (RC4_40, RC4_56) SQLNET.CRYPTO_SEED = qwertyuiop1234567890 .ORA = .ora # SQLNET.CRYPTO_CHECKSUM_CLIENT = accepted # SQLNET.ENCRYPTION_CLIENT = accepted # SQLNET.CRYPTO_CHECKSUM_CLIENT = requested # SQLNET.ENCRYPTION_CLIENT = requested # SQLNET.CRYPTO_CHECKSUM_CLIENT = required # SQLNET.ENCRYPTION_CLIENT = required # SQLNET.CRYPTO_CHECKSUM_CLIENT = rejected # SQLNET.ENCRYPTION_CLIENT = rejected Any pair of lines may be placed in the sqlnet.ora, but the computer on the server side must have compatible settings.

  19. The Future • Over time we would like all communication to be encrypted. • All servers set to required if possible, or to requested for servers with unusual clients. • There is no timeline at this point. • Would you like to beta test for us?

  20. Data Access Security

  21. NetCom RealignmentFebruary 16, 2005

  22. Agenda • NetCom Org Charts - Old and New • Reasons for Realignment • Upcoming Projects • Questions

  23. NetCom Fall 2005 Org Chart

  24. Netcom Jan 2006 Org Chart

  25. Reason For Realignment • Fill the vacant Senior Director position • Align Architecture, Engineering, and Operations under a unified direction • Assistant Director of Client Services created to focus on improving NetCom’s Service Level Objectives • Reduced standard work-order time from 7-10 Business days to 5-7 Business days. • Bring Architecture closer to the Engineering groups to work on upcoming challenges

  26. Upcoming Challenges • Implementation of new Core Routers • Redundant, Low-latency, & Low-Jitter • Security – Firewalls, IPS, & VPN • Convergence of Voice and Data • Select single Voice Switch Technology • Avaya, Cisco, and Nortel • Planning for VoIP in SOM Building Summer ’07 • New Voicemail System – Unified Messaging • Wireless VoIP

  27. Upcoming Challenges Cont… • Campus Master Plan & Strategic Plan • Infrastructure Planning • How do we keep service running during construction? • How do we help the transition from the old space to the new space? • Visioning Exercise for Clifton Road Redevelopment • What will communications look like in five years from now?

  28. NetCom

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