eGovernment: for citizens and for clerks

1. eGovernment: for citizens and for clerks Aleš Kučera - Novell Václav Šamša - TDP Vilnius, April 3rd, 2001

2. Information Strategy: Architectural Model InformationSystem of PublicAdministration (ISPA) IV. Shared accessservices Access portal services Portal of public administration Commu-nicationstrategyof publicadmi-nistration Referenceinterface Directoryservice Public keyinfrastructure III. Shared internalservice Basicregisters II. Special sharedinternal informationservices Metainformationsystem Centralizeduser support Current information systems of variousparts of public administration I. Proprietaryinformation services eGovernment: for citizens and for clerks

3. Architectural Model: Access Point Perspective Information systems of various parts of public administration Information systems of various parts of public administration Commu-nicationstrategyof publicadmi-nistration Access portal service Access portal service Basicregisters Metainformationsystem Centralizeduser support PKI Portal of publicadministration Middlewareprocessors Directory services Services of reference interface Services of reference interface Non-authorizedaccess point(home PC using Internet,WAP, etc.) Authorizedaccess point(PC on city hall,at school, library, etc.) Authorizedaccess point(information kiosk) Authorizedaccess point(PC of a clerk) eGovernment: for citizens and for clerks

4. Simplicity of Portal of Public Administration:Key to the Success of the Project • Should ISPA really used by vast majority of citizens, these citizens have to be able to use and to utilize that kind of system • Most of citizens is not information technology literate • this causes citizen’s reluctance to computer usage • this causes „digital divide“, e. g. the society is divide along the level of acceptance of information technology use • „digital divide” • can be overcome by increasing IT literacy • and by using simple user interface eGovernment: for citizens and for clerks

5. Simplicity of Portal of Public Administration:Key to the Success of the Project • The set of information, which public administration needs to communicate towards the (set of) citizens is extremely large • Complex portals (search engines) are not very popular even among experienced and IT literate users - citizens • the only solution is the interface, which is simple, standardized, and offers to the citizen that set of information which he might be interested in • that kind of interface has to offer personalized information • which is the information, which is particular citizen related eGovernment: for citizens and for clerks

6. Personalized Portal of Public Administration • Directory services keeps citizen’s profile; based on this profile citizen’s related information is delivered • A citizen has a unique system identification • system knows that it is exactly and only this citizen which communicates to the system • system deliver information based on knowledge of • citizen’s resident address • location of access point • in case the system is accessed from authorized access point • history of citizen’s interest • information accessed in the past is most probably accessed in the future eGovernment: for citizens and for clerks

7. Citizen’s Unique Identification • Citizen identifies by using by using electronic ID card (something he/she has) and by using password (similar to the credit card PIN - something he/she knows) • Citizen is identified, authenticated and authorized to gain information about himself/herself, information he/she is interested in • system does not allow neither the administrator nor auditor of the system to see aggregated information related to the particular citizen eGovernment: for citizens and for clerks

8. Personalized Portal of Public Administration with Information for a Particular Citizen eGovernment: for citizens and for clerks

9. Information Delivered to a Particular Citizen, to the Group of Citizens... • Based on citizen’s profile stored in directory services, ISPA can deliver information related to the particular citizen or groups of citizens, which have something in common • Citizens profile stored in directory services contains also information related to the “hierarchy” of the citizen in Lithuania related to the... • residential address • social status • employee, employer, jobless, student, child... • many other customized attributes eGovernment: for citizens and for clerks

10. Information Delivered to a Particular Citizen, to the Group of Citizens... • Citizen related information Personal Alert Page eGovernment: for citizens and for clerks

11. Personalized Portal Logic Information system of a particular governmental body which deals e.g. with the information about open job opportunities Information related to the open job position in certain location Access portal services Directory services, reference interface services and middleware services Open jobs in Vilnius eGovernment: for citizens and for clerks

12. How to Attract Citizens to Use Information System of Public Administration (ISPA)? • By their natural interest citizens can be divided into two groups (at least) • Citizens, which will use ISPA, if it saves their time • economically powerful part of population • (less then 5% of population) • Citizens, which will use ISPA, if it saves their money • vast majority of population • (over 90% of population) eGovernment: for citizens and for clerks

13. Architectural Model: Access Point Perspective, Commercial System Integration Information systems of various parts of public administration Information systems of various parts of public administration Information systems of commercial organization Commu-nicationstrategyof publicadmi-nistration Access portal service Access portal service Access portal service Basicregisters Metainformationsystem Centralizeduser support PKI Portal of publicadministration Middlewareprocesses Middlewareprocessors Directory services Services of reference interface Services of reference interface Non-authorizedaccess point(home PC using Internet,WAP, etc.) Authorizedaccess point(PC on city hall,at school, library, etc.) Authorizedaccess point(information kiosk) Authorizedaccess pointof commercial system eGovernment: for citizens and for clerks

14. Commercial System Integration • Customer Bonus System Are Being Very Popular • Customer Bonus System creates advantage for customers - citizens, who purchase wide range of products and services from vendor who are integrated in bonus system • If customer bonus system respect access portal of public administration system, this system can be integrated into Information of Public Administration, using also access point of Information System of Public Administration eGovernment: for citizens and for clerks

15. Commercial System Integration • Commercial systems can be accessible for citizens from authorized access points of Information System of Public Administration by using (governmental) electronic ID card • Citizens will learn how to use ISPA by themselves because of their personal financial motivation • Commercial system will be accessible even from small towns and villages whereas commercial system has difficulties to leverage access point device investment eGovernment: for citizens and for clerks

16. Commercial System Integration • Commercial system integration may have a fee associated • Integration with ISPA is an add value for commercial system • Integration fee will contribute to the ISPA investment and maintenance • i. e. certain portion of transaction can fund ISPA investment and maintenance eGovernment: for citizens and for clerks

17. Information System of Public Administration and Clerks • Reference interface supports unique name space for governmental clerks • Clerks may log in by using electronic ID card • Clerks get delivered all resources needed for their work immediately based on role-based administration • Every reform of the government is fast and easy • clerks can earlier (i. e. better) serve to citizens eGovernment: for citizens and for clerks

18. eGovernment: for citizens and for clerks