Overview of eGovernment Advisory Council Responsibilities

1. Overview of eGovernment Advisory Council Responsibilities Presented by: Audrey Hinman January 30, 2008

2. Presentation Preview • 2-17-1101 – 2-17-1105, MCA • eGovernment Services Contract • eGovernment Procedures and Standards • eGovernment Approved Products • Internet Policies • eGovernment Status Report

3. The Official State Website – mt.gov

4. Online Services Page

5. Citizen Services

6. File Transfer Service

7. Child Support Payments

8. Driver Record Lookup

9. Criminal History Search

10. ePass Montana State Payment Portal eGovernment Approved Products

11. Business Services

12. Business Entity Annual Report (BEAR)

13. Electrical Permits

14. eGovernment Standards • Common button names • Compliant with Section 508 • Assistance buttons • Demonstration • Approved footer

15. Temporary Registration Permits

16. Montana Electronic Government Services Act • Assigns some responsibilities to DOA • Allows for contracting and using the self-funded model • Establishes eGov Council to advise DOA on: • The creation, management and administration of eGovernment services and information on the Internet • Administration of eGovernment services contract • Financial viability of eGovernment services initiative

17. eGovernment in Montana Montana is successfully moving forward in eGovernment through a strategic relationship with Montana Interactive, LLC or MI (a subsidiary of NIC, Inc. – EGOV on NASDAQ)

18. eGovernment Status Report • Completed 118 services from May 2001 through January 2008 • Participants: 18 state agencies, 5 local governments, 3 University of Montana campuses, 1 Montana State University program

19. What does self-funded mean? • There are no legislative appropriations involved in most projects • Generally, no money is paid to MI by state entities • Exceptions: • Grant money for specific project • Legislative appropriation for specific project • Projects requiring additional resources • Deadlines not fitting in existing development schedule

20. Where does the money come from? • Convenience (or transaction) fees • Assessed on approximately 30% of the services • Generally added on business services • Generally $1 per transaction • 70% of services generate no revenue for MI • Electronic payment processing fees • Go directly to merchant bank and MC/VISA • Credit card = 2% of transaction amount • eCheck = $1 per transaction

21. Electronic Fee Options • Add fees on to amount customer pays • Split fees with customer • Absorb ½, pass on ½ • Absorb fees in agency budget* • Cost efficiencies and increased productivity generated from service should offset revenue • Adjust fees to absorb in agency budget* *Recommended options because the customer pays the same regardless of service delivery method

22. What does MI provide to the state? • eGovernment infrastructure • Hardware (located in the ITSD Computer Center) • Software • Security infrastructure • Payment portal • ePass Montana • SABHRS integration and reporting • Development of services • Marketing of mt.gov and services • Graphics and publication support • Help desk support

23. How is the convenience fee revenue spent? • Supports ongoing expenses of the state’s eGovernment infrastructure • Supports ongoing expenses of MI’s office and their 13 employees • Repays NIC, Inc.’s initial loan to their MI subsidiary • Provides return on investment to NIC, Inc.

24. Who oversees the contract? • Department of Administration, Information Technology Services Division oversees contract • Meet every Friday to review and approve work orders and set development schedule • eGovernment Advisory Council reviews financial reports and provides advice regarding the contract

25. What are the advantages of this contract? • Less of an appropriation issue to implement new eGovernment services • New investments are not tied to the state’s budget cycle • Can implement services quickly • Services have a common look and feel across agencies • Relieves help desk burden • Can take advantage of twenty other states’ services (any NIC state)

26. What are the notable contract terms? • Contract was effective January 2, 2001 • Renewed through January 1, 2011 • Scope: To provide eGovernment services to the state • Work order procedure • All data ownership remains with the state • MI personnel must follow all state laws, procedures, policies (security considerations)

27. What are the notable contract terms? • All equipment is housed in the ITSD Computer Center • Upon termination, the equipment becomes property of the state • Upon termination there is a one year transition period • All source code is escrowed quarterly • Political subdivisions have an opportunity to participate in this contract

28. CON – Correctional Offender Network

29. Internet Policies • http://itsd.mt.gov/policy/itpolicy.asp • Internet Acceptable Use • Domain Names • Internet Privacy and Security • Web Advertising and Linking • Privacy & Security • Accessibility

30. Conclusion • 2-17-1101 – 2-17-1105, MCA • Council responsibilities • eGovernment Services Contract • Montana Interactive = MI = NIC • eGovernment Procedures and Standards • Common look and feel • eGovernment Approved Products • State Payment Portal • ePass Montana • Internet Policies • No advertising • eGovernment Status Report • 118 eGovernment Services since May 2001

31. Contact Information QUESTIONS? Audrey Hinman, Chief Internet Technology Services Bureau Information Technology Services Division Department of Administration 406-444-1635, ahinman@mt.gov