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Navigating IT Culture with S-Curves: Insights from Iowa State University

Explore the IT culture at Iowa State University through the lens of S-Curves. Gain valuable insights from Director of Engineering Computing, Chris A. McCoy, on the lifecycle of IT services, changing consumer interests, varying infrastructure requirements, team strengths, and more. Understand the nuances of service transitions and the inevitability of services evolving over time. Discover how different stages in the service lifecycle present unique challenges and opportunities. Engage with the IT Service Lifecycle Model and delve deep into the dynamics of IT services. Connect with Chris McCoy for further discussions and inquiries about IT culture and service management at Iowa State University.

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Navigating IT Culture with S-Curves: Insights from Iowa State University

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  1. A Place for Everyone: Understanding IT Culture Using S-Curves Chris A. McCoyDirector of Engineering ComputingEmail: mccoy@iastate.edu

  2. Iowa State University 1st land-grant university in the US 26,000 students (120 countries) 1,751 faculty 7 colleges: Agriculture Business Design Engineering Human Science Liberal Arts & Sciences Veterinary Medicine Ames Laboratory

  3. College of Engineering 7th largest in the US 8 departments Computing: 7000 active users 3000 desktops 300 servers 75+TB storage Wide services Team of <20 FTE’s

  4. “Culture is a fact of the forces and pressures upon us.”

  5. Realization #1: Services Have Different Life Stages

  6. IT Service Lifecycle Modeled Using S-Curve

  7. Realization #2: Consumer Interest Changes Over Time

  8. Realization #3: Infrastructure Requirements Vary Widely

  9. Realization #4: My Team is Best at Emerging Services

  10. Realization #5: Central is Best at Maturing Services

  11. Notice a potential problem?

  12. Realization #6: Transition is a Bottleneck

  13. Realization #7: Services Die Hard

  14. The IT Service Lifecycle Model

  15. Questions and Comments? Chris McCoy Director of Engineering Computing College of Engineering Iowa State University Email: mccoy@iastate.edu Phone: 515-294-7337

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