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Take the Time to understand TAR Part 2

Take the Time to understand TAR Part 2. Trainer: Ruth Anne Marshall Title: Training Manager Phone: 877-359-5492 Ext 1243 Email: ruthanne@tenmast.com. What will we cover?. Repayment Agreements Tenant Customer Collection Loss Legal Action Unit Activity and Reports Available

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Take the Time to understand TAR Part 2

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  1. Take the Time to understand TARPart 2 Trainer: Ruth Anne Marshall Title: Training Manager Phone: 877-359-5492 Ext 1243 Email: ruthanne@tenmast.com

  2. What will we cover? • Repayment Agreements • Tenant • Customer • Collection Loss • Legal Action • Unit Activity and Reports Available • Prepay Amounts

  3. Repayment Agreements for Tenants • 2 different situations handled a bit differently • Fraud where the charge is not on the account • Payment arrangements made on an existing charge such as a large work order

  4. payment arrangements on existing charges - Basic Steps • Add repayment agreement account - Always from the account summary tab. • Transfer the dollar amount to the repayment agreement account • Set up a recurring receivable to make money due each month

  5. payment arrangements on existing charges

  6. payment arrangements on existing charges You must start on the account summary tab.

  7. payment arrangements on existing charges: Transfer $ Select the type of account from the drop down box Select the correct lease for the tenant and the Development will populate automatically.

  8. payment arrangements on existing charges Account now created and money can be transferred to it.

  9. payment arrangements on existing charges Transfer money from the TAR account to the Repayment Agreement Account

  10. payment arrangements on existing charges: Transfer $ On step 2, you must enter amount for the charges to be included in the repayment agreement.

  11. payment arrangements on existing charges Select the transactions(s) to include in the Agreement and enter the dollar amount to include

  12. payment arrangements on existing charges Confirm the transfer and click finish

  13. payment arrangements on existing charges Account summary screen now shows the new account and the transfer amounts. There is no money due on the repayment at this time.

  14. payment arrangements on existing charges Recurring Transactions Tab

  15. payment arrangements on existing charges

  16. payment arrangements on existing charges Notice the monthly amount due is $10.00 Notice the new Account but no amount due now. There is now money owed on the Repayment Account, but not the entire balance.

  17. Payment Arrangements on unreported income • Steps are much the same as previous • Add a fraud account from the account summary screen. • Add a charge for the full amount of the unreported income • ** Note – this money will post to your general ledger and increase the money owed on the Fraud account • Set up a recurring receivable to make money due each month.

  18. Payment Arrangements on unreported income

  19. Payment Arrangements on unreported income Rather than transferring the money, you must add the charge.

  20. Payment Arrangements on unreported income Using the recurring receivable wizard, you create the monthly due. The end month is calculated automatically

  21. Payment Arrangements on unreported income The balance is shown, but no due now appears because the first payment is due in next month. (The screen shot was taken in February)

  22. Repayment agreement for a customer • Used for Section 8 fraud accounts as an example • Create a customer account • Add a repayment account from the summary tab • Add a charge for the full amount owed • Create a recurring receivable for the monthly payment due

  23. Repayment agreement for a customer Click + on the Browse Customer Screen to add a new customer.

  24. Repayment agreement for a customer Custom is checked only for a business name. See note at bottom of the screen.

  25. Repayment agreement for a customer

  26. Repayment agreement for a customer

  27. Repayment agreement for a customer

  28. Repayment agreement for a customer There are no accounts for the new customer. You must create the Retro account, Enter a charge for the full amount and then create a recurring receivable to make payments due. The full amount will post to the GL the next time you post to GL.

  29. Repayment agreement for a customer Note you do not select a lease but must select a development

  30. Repayment agreement for a customer Now you can add a charge and set up a recurring receivable. Be sure not to make a lease required.

  31. What Questions would you like to ask?

  32. What will we cover now? • Repayment Agreements  • Tenant  • Customer  • Collection Loss • Legal Action • Unit Activity and Reports Available • Prepay Amounts

  33. What if the person NEVER pays? • Create a collection loss account • Transfer money to the collection loss account • Delete the TAR account to history • Tenant remains a customer after moving out. • Account will show as active customer until all payments are made. • Person shows up in applicant list with a balance if they reapply, using the same HH Social Security #

  34. Collection Loss

  35. Collection Loss You can now transfer money from TAR account to Collection Loss

  36. Collection Loss You can now transfer money from TAR account to Collection Loss

  37. Collection Loss I tried to delete the Security Deposit account to history and got this message

  38. Collection Loss Go to Tenant main screen and select to terminate the current lease

  39. What will we cover now? • Repayment Agreements  • Tenant  • Customer  • Collection Loss  • Legal Action • Unit Activity and Reports Available • Prepay Amounts

  40. Legal action NEW BUTTON ON THE MAIN MENU

  41. Legal action Can also be found on the CUSTOMER TAB, under the tool icon

  42. Legal action This is from an individual customer record This is from the legal button on the main menu. Only 1 current customer Has a legal action that is active. This screen would list ALL legal customers.

  43. Legal action Click + to add a legal action. No ruling date or final result are required on a new court case.

  44. Legal action

  45. Legal action As changes are made on the information tab, they are tracked here.

  46. Legal action Legal Proceedings appears on all customer tabs!

  47. Legal action New Report for legal actions.

  48. Legal action New Report for legal actions.

  49. What will we cover now? • Repayment Agreements  • Tenant  • Customer  • Collection Loss  • Legal Action  • Unit Activity and Reports Available • Prepay Amounts

  50. Unit Activity • Accessed from the unit button. • Unit button can be found in ORC, TAR and Work Orders • System generated activities • Move out • Maintenance make ready • Release to rent • Move in • You can also manually enter activities

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