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TECHNOLOGY

SOLUTIONS. TECHNOLOGY. TECHNOLOGY. SOLUTIONS. Exchange 2003 SP2 and Windows Mobile 5. “In the Field” experiences Gwyn Smith, Computacenter 24 th May 2006. Agenda Items. Putting Microsoft’s solution to the test… Mobile Architecture Exchange 2003 SP2 Windows Mobile 5.0

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TECHNOLOGY

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  1. SOLUTIONS TECHNOLOGY

  2. TECHNOLOGY SOLUTIONS Exchange 2003 SP2and Windows Mobile 5 “In the Field” experiences Gwyn Smith, Computacenter 24th May 2006

  3. Agenda Items • Putting Microsoft’s solution to the test… • Mobile Architecture • Exchange 2003 SP2 • Windows Mobile 5.0 • The Messaging and Security Feature Pack • Enhancements, Additions and Other Solutions • The real world…

  4. Exchange Mobile Architecture One solution for your mobile needs Mobility is “baked right in” Mobile E-Mail Improvements SP2 offers a huge leap forward in mobility capabilities. With SP2, Exchange Server 2003 can offer a significantly improved Microsoft Outlook experience on mobile devices as well as additional security and device control. As always, the Exchange ActiveSync protocol does not require expensive software or outsourcing fees to access data on your server running Exchange Server. The mobility enhancements in SP2 give you: • New seamless Direct Push Technology e-mail experience. No longer is there a reliance on short message service (SMS) to notify and ensure that your device automatically retrieves new e-mail from your Exchange server. SP2 uses an HTTP connection, maintained by the device, to push new e-mail messages, calendar, contact, and task notifications to the device. • Additional data compression translating to a faster experience when sending and receiving messages and reduced sync times. • Additional Outlook properties, including support for task ………………………………………………. Simple, common architecture

  5. 2003 SP2 Mobile Architecture 2000 WM2003 MIS with Exchange 2000 Front-end/Back-end

  6. Tips – SSL • If you’re using EAS, you’ll be using SSL, for which you’ll need a certificate • certchk no longer supported • Definitive list of Root CAs with support in WM5 (with MSFP) • CyberTrust • Entrust • Geotrust • GlobalSign • GoDaddy • Thawte • VeriSign • Consider an SSL accelerator card for larger deployments (although not as important as it used to be)

  7. Exchange 2003 Service Pack 2 Just a Service Pack! Mobile E-Mail Improvements SP2 offers a huge leap forward in mobility capabilities. With SP2, Exchange Server 2003 can offer a significantly improved Microsoft Outlook experience on mobile devices as well as additional security and device control. As always, the Exchange ActiveSync protocol does not require expensive software or outsourcing fees to access data on your server running Exchange Server. The mobility enhancements in SP2 give you: • New seamless Direct Push Technology e-mail experience. No longer is there a reliance on short message service (SMS) to notify and ensure that your device automatically retrieves new e-mail from your Exchange server. SP2 uses an HTTP connection, maintained by the device, to push new e-mail messages, calendar, contact, and task notifications to the device. • Additional data compression translating to a faster experience when sending and receiving messages and reduced sync times. • Additional Outlook properties, including support for task ………………………………………………. Start to Finish 15 Minutes!! Simple to Install

  8. Tips - Exchange 2003 SP2 • Just a service pack, however • Some circumstances may need hotfix installation beforehand • Front end servers together • Front ends before Back ends • Make sure any other software you run supports SP2 • Check the release notes for detail • Change in SP2 behaviour for ESM • Will not let you delete Public Folder stores (for a true front-end) • Workaround – use SP1 version to delete

  9. MobileAdmin • Separate download and installation from SP2 (Microsoft Exchange Server ActiveSync Web Administration Tool) • Designed for IIS6, some other installation issues (e.g. SBS)

  10. Tips - MobileAdmin • When testing, remember MobileAdmin remembers device wipe! • Check your IIS Logs – when did you last clear them? • LogParser utility – http://blogs.technet.com/exchange • Delete partnership option if EAS not working as expected

  11. Windows Mobile 5 New streamlined Interface Persistent Storage!!! Mobile E-Mail Improvements SP2 offers a huge leap forward in mobility capabilities. With SP2, Exchange Server 2003 can offer a significantly improved Microsoft Outlook experience on mobile devices as well as additional security and device control. As always, the Exchange ActiveSync protocol does not require expensive software or outsourcing fees to access data on your server running Exchange Server. The mobility enhancements in SP2 give you: • New seamless Direct Push Technology e-mail experience. No longer is there a reliance on short message service (SMS) to notify and ensure that your device automatically retrieves new e-mail from your Exchange server. SP2 uses an HTTP connection, maintained by the device, to push new e-mail messages, calendar, contact, and task notifications to the device. • Additional data compression translating to a faster experience when sending and receiving messages and reduced sync times. • Additional Outlook properties, including support for task ………………………………………………. MSFP Softkey support

  12. Using Windows Mobile 5 • Real, significant differences • Keyboarded device now feels right • Softkeys, OK and Joystick arenew best friends • Keyboard shortcuts speed selection • Feasible to drive device without touching a stylus • Persistent Storage • Removes the first support call you would always get • Flash write speed issues for third-party solutions

  13. MSFP – Direct Push • Direct Push really does “just work” • No more manual syncs (disclaimer…) • Firewall session timeout • ISA 2004 great for publishing servicesbut need to amend the default Web Listener timeouts (KB905013) • ISA 2000 also needs aregistry change (KB304340) • Troubleshooting Direct Push • IIS Logs • My Device\Windows\ActivesyncCtrlLog.txt

  14. MSFP – Other Features • Security Features well integrated, but still want more! • Contact Lookup – where is it? • Contacts application now more central than before • Tight integration with Inbox • True subfolder support • Forward and Reply to marks

  15. Tips - Devices • Select your vendor carefully • Operator branded devices aren’t always the cheaper option • Other ways of receiving the financial benefit • Make sure ROM updates are availableand frequent • Consider ROM upgrades as a part of your support plans • Especially important when using brand new devices • AKU0.x, 1.x, 2.x already in circulation(Adaptation Kit Update)

  16. Security and other additions • SecurID supported • Caching of authentication tokenin latest release of RSA tools • Certificate-based authentication • CertAuthTool.exe from Microsoft(search for Certificate-Based Authentication) • Requires a working Certificate Servicesinstallation in AD • User must cradle their device the first timewith ActiveSync 4.1 • Not possible to set up with connection to corporate LAN

  17. Useful Sites • Some URLs where you’ll find useful stuff: • You Had Me At EHLO – http://blogs.technet.com/exchange • Windows Mobile blog – http://blogs.msdn.com/windowsmobile • Marcus Perryman’s blog – http://blogs.msdn.com/marcpe • Jason Langridge’s blog – http://blogs.msdn.com/jasonlan

  18. Mobile real life experiences • Device choice is a personal thing – but try not to overdo it • Consumer devices have a short production cycle • A typical Mobile project might be 20% technical, 80% people issues • Changing working practices • Training and Communication • However people will tend to surprise you… • “Contacts” • “Slow PDA” • “Vibrate” • The question you always hope to be asked (and usually are)

  19. Thanks!

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