1. Lloyd Munn Stewart , Sneed & Hewes / BanCorpSouth Ins

2. What Is Loss Control? • OSHA Regulations • Safety Policy • Insurance Requirements • MSHA Regulations • DOT Regulations

3. Insurance / Loss Control • Insurance Company/ Consultants • Agency • Consultants / DOT etc…….. • What services are out there.

4. What I Think is Important • Communication • Communication • Communication • Your Conscience • Sending People Home ----UNHURT! • Having a Career rather than a Job.

5. Communication What You Should Learn • Know the Definition of Conflict • Know When and How to Speak Up

6. Let’s Try Adding • 1000 • 1000 • 1000 • 30 • 20 • 1000 • 40 • 1000 • 10

7. What did you get?

9. Let’s try again! • 1000 • 1000 • 1000 • 30 • 20 • 1000 • 40 • 1000 • 10

10. And the answer is! 5100

12. Side View

13. Conflict - What is it? “When what you expect to happen on a safe and productive job, is different from what is actually happening.”

14. Is this enough to keep you safe? ...no laborer or mechanic shall be required to work in surroundings or under working conditions which are unsanitary, hazardous, or dangerous… OSHA 1926.20 (a)

15. Know When To Speak Up! "All employees have a responsibility to speak up when they are concerned about a particular phase of the job."

16. What are the causes of the Conflict? Working... Not Listening!

17. Listening Exercise 1. 2. __ __ __ __ __ 3. PB MB BB 4. Yes No 5. _____ hour(s) x e r o x 1

18. What are the causes of the Conflict? Working... Not Listening!

19. Can conflict be handled more effectively? • Think before you speak. • What do I expect to happen? • What is actually happening?

20. Communication • Public Speaking is hard. • Powdered butt - - - - ? • Use the stuff your grandmother taught you. Be nice , look at people when you talk to them , call them by name, and try to listen. • Tommy Tucker ??????????

21. How To Speak Up! 1. Get the person’s attention • Make sure the person realizes that you are talking to them. • Stop the act 2. State the problem • Be clear and to the point

22. How To Speak Up! • 3.Provide a solution • Most critical step 4. Follow through • Be persistent until resolved

23. Guess What ! • The guy that constructed this works somewhere – maybe a store or maybe he works a construction job. Maybe yours.

24. Or This

25. One More – Why Not

26. Paper Work • Workers Comp Claims • General Liability • Accident Investigation

27. Conflict Management It is hard It's your responsibility What's right not Who's right • Be unemotional • Don't place blame • Listen

28. Communication • Conflict is simply a difference in expectations • The 4 step process will improve Communication at work or anywhere. • Improved Communication prevents accidents on the job.

29. Ways to improve communications • Have employees give a safety meeting. • Ask knowable information • Provide the “Big Picture” • Set the example • Write it down

30. Insurance Co. Concerns • It’s about the money • It’s about the money • It’s about the money • It’s about having a defense • They pay out more on auto than any other line of coverage

31. Courts ask Two Questions • Have you acted in good faith • Who broke the rule

32. Something to think about! • He may not be you best employee if he costs you several million bucks!

33. Safety as a Career • Insurance Company Consultant • DOT Consultant • Safety Director • General Consultant – do a lot of work for the insurance industry. • MSHA / OSHA Inspector • Sales • Fleet Manager / DOT • Trainer • Expert Witness • Government Jobs / fire / EEOC / Ect……

34. THANKS! Lloyd Munn E-mail lloyd.munn@bxsi.com Phone : cell # (601) 543-6866