1. Activity Survey QuestionnaireASQ

2. Why Develop ASQ • ABC practitioners were telling us war stories about how hard it was for them to update their ABC analysis and were complaining that there are few tools available to assist them in data collection • FMI consultants were concerned that long delays and manual processing of activity analysis information was hurting our clients ability to build credibility in the organization and to act quickly on the ABC results • As companies move to frequent updates of their ABC analysis, they require a tool to update the data easily. Current tools are too expensive or too complicated or do not work very well • There is too long a delay between the completion of activity analysis and the production of activity cost results. We wanted to change that.

3. What Does ASQ Do • ASQ (Activity Survey Questionnaire) is an intranet application that is specifically designed to capture employee activity time information and then report on that information and stage the information for import into ABC software • ASQ is designed to be easy and quick to use. An employee can enter their activity time information in less that 10 minutes • An administrator’s utility allows for easy set up and maintenance of all data and user information

4. Why Is This Important • ABC information is only useful if it is timely and relevant • The average ABC model can take over 2 months to update using manual data collection • Analysts should spend their time using the ABC information, not continually updating the data • Without timely ABC data, imprecise decisions may be made

5. ASQ – Easy to Use

6. Gives You the Information You Need Excel based grid – manual manipulation Cost Center & Process Cost/FTE Reports Immediate Results ABC Software Automatic Import Routines

7. How Clients Have Used ASQ • ABC model updates • New ABC model development • Process re-engineering • Basic activity and process costing • Benchmarking • Organization redesign • Employee activity identification

8. IT Requirements • Win2000 or NT based web server • 100 mb hard disk space • 256 mb memory • Internet Information Service (IIS) running • MS Internet Explorer or Netscape Navigator • Intranet / Internet access

9. Focused Management Inc. • Specialists in Activity Based Cost Management, Performance Measurement, Process Management; and related software • Techniques developed & proven over the last 11 years with a diverse global client base • Experienced people; each with 10-20 years diverse business experience • Core values: facilitation, training & skills transfer that you combine with your organization / industry expertise • Our clients buy our technology and methodology; not our analysis of their business Dedicated to Facilitating Performance Improvement Through Better Use of Information And The Application Of Decision Support Tools

10. World Class Tools To Lead You Into The Future Activity Survey Questionnaire • Other software Applications: • Activity Based Costing • ERP • Database • Internet • CRM The Performance Management Portal ProCarta

11. …Partial List of Clients • Consumer Products / Distribution • ESI/Value Rx • Kellogg’s • Hewlett Packard • McNeil Consumer Products • Financial Services • Citibank - NY & Brazil • Banco Wiese • Toyota Motor Credit Corp. • Canada Trust • Zurich Insurance • Sun Life Insurance • TD Bank • Fidelity Investments • Manufacturing • LOF Pilkington • Volkswagen Canada • DuPont • Procor • Government Services • Canadian Navy • City of Burlington • City of San Diego • Region of Halton • Canadian Coast Guard • City of Kitchener • Alberta Environmental Protection • Network Services • CP Rail • Telus • AT&T • MCI WorldCom • Ontario Hydro • Rogers Cable

12. FMI Services • Performance Architecture Facilitation • Process Improvement & Management • Activity Based Costing / Management • Value Based Management • Knowledge Management Systems • Information Portals • Organization Design • Client-server systems integration • CRM & ERP Systems integration Core values: facilitation, training & skills transfer that you combine with your organization / industry expertise

13. Contact Information Please Contact Us At: 905-829-2658 FMI@focusedmanagement.com www.FocusedManagement.com