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Client management

Client management. Name of the Speaker: Dr. Rajeev Boudhankar Designation: Vice President, Kohinoor Hospital, Mumbai Topic: CLIENT MANAGEMENT Subtopics: Transition of healthcare concepts Retail strategy in healthcare market

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Client management

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  1. Client management • Name of the Speaker: Dr. Rajeev Boudhankar • Designation: Vice President, Kohinoor Hospital, Mumbai • Topic: CLIENT MANAGEMENT • Subtopics: Transition of healthcare concepts Retail strategy in healthcare market External & internal customers Kohinoor process system (KPS) E-Client management

  2. Summary • Client management is all about managing customer emotions. • He explained various innovative ways by which his hospital is managing internal and external clients • New marketing concepts – fridge magnets carrying all emergency numbers • He talked about the techniques to engage the customers with the organisation for a life time. E.g. wow deliveries, a concept where they celebrate the delivery of a baby with the family.

  3. Summary cont… • Name of the speaker: Dr. SantoshKakade • Designation: A & E Consultant, Aditya Birla Hospital • Topic: Client management • He appreciated and summarized the session.

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