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What is Supply Chain Management. (SCM). SCM. Combination of Art and Science Purpose: to improve the method a company finds raw components it needs to deliver a product or service to customers. Why is it Important?. In the past manufacturers called the shots (push or mass manufacturing)
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SCM • Combination of Art and Science • Purpose: to improve the method a company finds raw components it needs to deliver a product or service to customers
Why is it Important? • In the past manufacturers called the shots (push or mass manufacturing) • Today customers call the shots & manufactures scramble to meet demands for options / styles / features, quick order fulfillment, and fast delivery
Still Why? • Manufacturing quality — a long-time competitive differentiator — is approaching parity across the board • Customers' specific demands for product delivery has emerged as the next critical opportunity for competitive advantage
Raw Materials Manufacture Distribution Customer
Necessary to Compete • Companies that learn how to improve management of their supply-chain will become the new success stories in the global marketplace
Basic Components • Plan • Source • Make • Deliver • Return
Plan • Strategic portion of SCM • Strategy for managing all resources needed to meet customer demand • Set of metrics to monitor supply chain for elimination of waste and added value
Source • Choose suppliers • Develop pricing, delivery and payment processes • Metrics to monitor and improve relationship
Make • Manufacturing step • Schedule activities necessary for production, testing, packaging, and delivery • Most metric-intensive level • Measure quality levels • Production output • Worker productivity
Deliver • Logistics • Coordinate receipt of orders • Develop network of warehouses • Pick carriers • Set up invoice system to receive payment
Return • Problem working of Supply Chain • Create network for receiving defective and excess product back • Support for customers who have problems with delivered products
Five basic elements • Plan • Source • Make • Deliver • Return
Challenges • Improving a process as complex as the supply-chain can be daunting • Companies are challenged with finding ways to meet ever-rising customer expectations at a manageable cost
Challenges • Businesses must identify which parts of their supply-chain process are not competitive • Understand which customer needs are not being met
Challenges • Establish improvement goals • Rapidly implement necessary improvements
Promise • Companies that learn how to improve management of their supply-chain will become the new success stories in the global marketplace
Future • Benchmarking studies show significant cost differences between organizations that exhibit best-in-class performance and those with average performance