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### Strategic Planning for Product Capacity: Insights and Recommendations from December 2007 Meeting ###

This document summarizes the key topics discussed during the SRCAA Advisory Group meeting on product strategy planning held on December 17, 2007. It covers insights gained from reviewing planned versus actual capacity, the lessons learned from past experiences, and the necessary adjustments to improve processes. Key recommendations include enhancing outreach to various departments, developing strategic plans for better integration, and aligning priorities based on external inputs. The planned timeframes for capacity assessments and future upgrades are also highlighted. ###

kellie-cotton
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### Strategic Planning for Product Capacity: Insights and Recommendations from December 2007 Meeting ###

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  1. SRCAA Advisory Group---Product Strategy Planning December 17, 2007

  2. Product Strategy Topics • Looking back on planned/actual capacity • Lessons learned • External changes to process • Recommended changes to process • Need to develop criteria • Timeframes • Next Steps

  3. Planned Capacity by ProductFY07

  4. Planned Capacity by ProductFY08

  5. Planned Capacity by ProductMultiple Years

  6. Planned vs Budgeted by ProductFY06 and FY07

  7. Planned Capacity by ServiceFY07

  8. Planned Capacity by ServiceFY08

  9. Planned vs Budgeted by ServiceFY06 and FY07

  10. Planned Capacity by ServiceMultiple Years

  11. Lessons Learned • Need to allocate time for surprises/mandates • Need to do more outreach to other areas (OBP, Provost Office, etc.) • Having a strategic plan to guide us would help • Supporting processes that cross org boundaries and leverage integrated system provide better return and seem to be of more interest as systems mature • Estimates are just that; need to leave room for contingency • Need to consider impact on campus/timing • MAIS Employee Satisfaction Survey – workload issues • Others???

  12. External Changes to Process • Potential budget cuts • MAIS need to cover new products and services • Development • Research • Business Intelligence • Academic Department System? • Need for common tools • Portal, Workflow, Notification • Imaging • Role of MAIS Advisory Committee

  13. Recommended Changes to Process • More outreach than just our advisory groups • Capacity allocations • Think across teams • Iterative prioritization • Consider strategic planning (needs, direction) • Continue: • Try to reduce modifications before next upgrade • Consulting/Leveraging current functionality and data

  14. Criteria • What will we use to make recommendations on priorities • Used to be self-service, cost-savings • What Now? • Strategic use of data • Process integration • Support for academic departments • ???

  15. Timeframes • Planning Process • January start • February/March check-in • May and June priority setting • May understand capacity better at this point • Quarterly reviews and revisions • Window of Opportunity • May 2008 – June 2010 • Next Upgrade June 2011? Maybe 2012?

  16. Detailed Product Strategy Process • Determine capacity • Collect items for lists • Prioritize based on external input from central offices and advisory groups • Present at SAAG & other Advisory Groups • Present to other areas in MAIS for capacity planning and prioritization

  17. Detailed Product Strategy Process • Scope projects, estimate effort, draft timelines • Work with central offices, product area advisory groups and SAAG as necessary on changes to lists (iterative process.) • Create project plans and start analysis/design work as timelines dictate. • Report status through scorecards.

  18. Questions / Feedback • Questions? • Feedback to SAAG • Outreach target ideas? • Prioritization criteria ideas? • Forward additional thoughts to Karen at: kkuffner@umich.edu

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