ICT Operations Services Vlerick Leuven Gent Management School Welcome

1. 1 ICT & Operations Services Vlerick Leuven Gent Management SchoolWelcome!

2. 2 Who? ICT Bart Decroix – Helpdesk & Web Developer Raf Van Damme – Helpdesk, Web developer, Business Game Coordinator, Software Raf Nouwen – Helpdesk Campus Leuven Stephany Dujardin - Helpdesk Tom Muyldermans – Helpdesk Supervisor Wim Pouseele – Helpdesk & Network Maarten Van der Biest – ICT Manager Operations Evert De Meester – Logistics Coordinator Stephany Dujardin

3. 3 How to contact? Web based tool: Altiris (www.vlerick.be/helpdesk) helpdesk@vlerick.be Address used to communicate ICT related issues to you Phone +32 9 210 97 24 (also in Leuven!) Office Gent: 3th floor M wing Leuven: MBA Office Office hours: Monday-Thursday: 8:00 – 18:00 Friday: 8:00 – 15:30

4. 4 Rules ICT SLA & AUP http://www.vlerick.be/helpdesk/slaa.html Law Napster, Kazaa, BitTorrent, ... Illegal copies, licenses, ... Employee guide (on intranet) Use ICT for your work

5. 5 Rules Smoking is not allowed inside the buildings of Campus Gent and Leuven Belgian Law 15 Jan 2005

6. 6 PC’s available for you MS Windows XP Logging on and off: Ctrl-Alt-Del MS Office 2003 XP & Office 2003 are tuned towards what is important for the school

7. 7 PC’s available for you AZERTY keyboard layout Can be changed to QUERTY via LEFT SHIFT+ALT Additional layouts through “Language Bar” icon Do NOT store personal data on the PC Use Network share (your M:-drive) Regular cleaning PC

8. 8 PC’s: Where? Your own pc You are allowed to work on any pc Auditoria pc’s for teaching only are cleaned automatically Campus Gent PC room 1st floor badge controlled access to this zone 24x7 Library For non-library work only after agreement with library personnel

9. 9 Campus Leuven PC room Breakout Zones Stays open day & night PC’s: Where (2)

10. 10 PC’s: Where (3) Portables Can be rented via request in Altiris Via Helpdesk at Campus Gent Via ICT at MBA Office (Campus Leuven) Must return after 1 day Contract to be signed No rental fee Do not leave any files on it

11. 11 PC’s: Where? (4) Changes are NOT allowed Do not move/change desktop PC’s, printers, any part of ICT infrastructure Do not disconnect any cables Software changes/installations are not allowed If needed make a request via Altiris Defect or malfunctioning devices Please report ASAP preferably via Altiris

12. 12 PC’s: Where? (5) We have a restaurant (Gent & Leuven) Do not eat or drink when using a computer Strictly forbidden in PC room Flat-screens Do not touch the screen!

13. 13 ICT Services available for you PC’s with Windows XP & Office 2003 Network Printers paper and toners can be picked up at the reception (you do not need to contact the helpdesk) you are allowed to print/copy on any printer Network drives Portables for 1-day rent Internet access (only via proxy server) E-mail address & mailbox Website space (please ask) Helpdesk

14. 14 Operations Services available for you Rental of projectors, camera’s, etc… via Altiris Reservation of meeting rooms, auditoria, lounge via Outlook and / or via @ntry Assistance to Event organisation Security: access badge camera controlled area’s Payment card Catering services Emergency & First Aid Telephony: see FAQ HVAC: Air conditioning and heating Other building related problems (lights, chairs, desks, …)

15. 15 Problems? Problems not reported can not be solved Contact directly the helpdesk via Web: Altiris (http://vlerick.be/helpdesk) helpdesk@vlerick.be +32 9 210 97 24 Office Desk (M+03.12 or MBA Office) Report the problem even when you think someone else might have done already Follow the status of your calls via Altiris

16. 16 Altiris Helpdesk Tool Login at http://www.vlerick.be/helpdesk-> ‘Submit your problem’ Online tool to report and follow up your problem You receive a unique ticket number When your call is modified, you receive an email(do not reply to this, use the online tool) Use this for all operational questions too

17. 17 extra slide direct link to MyHD http://altiris.vlerick.be/aexhd/winuser/Default.aspx?cmd=homeMyHD

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19. 19 Internet Services Internet Access Only via proxy server External Mail servers Only through web browser or Outlook 2003 No POP, IMAP, MAPI, … VPN Not allowed Only possible in library (request via Altiris)

20. 20 Your account: credentials Username Case insensitive (vlerick or VLERICK) Password Case sensitive (vLeRick vs. VLerICk) Personal Minimum 8 characters Need to change every 42 days

21. 21 Your account: password Change regularly Change via ‘Ctrl-Alt-Del’ on PC Change via http://webmail.vlerick.be/ Do not share your password Before you can use a Vlerick PC offline (not connected to the Vlerick network) you need to login once Do this at the helpdesk when renting a portable

22. 22 Your account: email Firstname.Lastname@vlerick.be Email access: Outlook Web Access (OWA) http://webmail.vlerick.be/ Logon: same credentials as on PC’s Available on and off campus No other clients are supported (no POP, IMAP, …) Quota: 60 MB: you receive a warning 90 MB: unable to send 120 MB: unable to send nor receive limited message size: use vlerick.be/bigfiles Clean your mailbox: see FAQ

23. 23 Email: SPAM SPAM (unwanted email) is automatically filtered externally (FrontBridge) by Outlook: junk Please do not spend time on SPAM See FAQ files

24. 24 Email: for work only mail is monitored (virus, spam, content) on request ICT might give your colleagues access to your mailbox use an external mail service for your personal, non-work-related email

25. 25 Your servers Fileserver personal share (your M:-drive) Group, Department shares http://www.vlerick.be/helpdesk FAQ Problem submission (Altiris) http://netg.vlerick.be Online training on Office 2003 and Windows XP http://www.vlerick.be General info on the Vlerick school http://students.vlerick.be FuseTalk: discussions Course webs (http://students.vlerick.be/) Career web (More info Yolanda Habets) http://intranet.vlerick.be

26. 26 Your M:-drive A personal disk on the network Mapped automatically at logon Daily backup Quotum: 2 GB When you have more than 2GB: Your drive becomes read-only Delete files or contact ICT Burn a CD-ROM A private, confidential space: no other users are allowed on this disk Monitored by ICT

27. 27 non-Vlerick PC What if you bring a non-Vlerick PC? Only after explicit agreement with ICT Team ICT installs Altiris and ePolicy client on this PC (allows monitoring/inventory/take over) You must have an up-to-date and working virus scanner Your PC must not have impact on the ICT infrastructure of the school

28. 28 non-Vlerick PC (2) Only via DHCP No support, no software You must obtain a network cable from ICT Your cable has a unique number Disconnecting a Vlerick PC’s to connect your PC is not allowed Do not plug in your own network cable, it could interfere with the network infrastructure

29. 29 Connecting to the network Active free network connections are marked with A yellow spot: use these Active used connections are marked with A green spot (Leuven) Used by public desktops Do NOT disconnect a public Vlerick PC Wireless network Not available in Campus Gent Available for students in Campus Leuven

30. 30 Your other hardware Not allowed! Printers, scanners, USB devices, network components, any other thing, … Exception: USB stick Most should install automatically, otherwise contact ICT If needed: request via Altiris

31. 31 I want to buy a Computer Vlerick agreement with signpost http://www.academicshop.be/vlerick Also for software Support by signpost, not Vlerick Same rules apply Checked by ICT … For nearby computers stores, refer to the students website

32. 32 Confidentiality Always log off You are responsible for your data And for the data you are given by companies, etc. Use the network drives Use your password correctly Do not share Change regularly Do not leave floppies, cdroms, memory sticks in the drive of a PC, in the PC room, ... Collect your printouts Password protect your files if needed

33. 33 Security Last year several portables were stolen: financial loss loss of data, email Lock your pc with a physical lock, even for 5 minutes Lock your door Ask questions to non-Vlerick persons Report issues to security Enter and leave the building only via the main entrance

34. 34 Privacy The ICT infrastructure of the Vlerick school is for school work only: Files and emails will be checked on viri and content, automatically Abuse (spam, ...) will immediately be reported to the Dean If you need a personal, more private email address: See free email providers etc.

35. 35 ICT Liaison ICT Contact person between employees and ICT staff Briefing about running IT-projects Information about hot topics Requests of students Meeting ever 2 months (or when needed) Are you interested ? Contact Helpdesk or Coordinator

36. 36 Questions?Suggestions? you can find this presentation at http://intranet.vlerick.be/

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