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Service Level Management

Service Level Management. SLM in the DoD is primarily about Risk understanding and mitigation, not financial penalties Joint commander and staff need to determine network information needed in order to make risk management decisions Defining services and relationship of services to missions

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Service Level Management

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  1. Service Level Management • SLM in the DoD is primarily about Risk understanding and mitigation, not financial penalties • Joint commander and staff need to determine network information needed in order to make risk management decisions • Defining services and relationship of services to missions • Comparison between Verizon external trouble ticket interfaces using eBonding • Joint training standards to establish common practices and consistency • Development of Operational Level Agreements (OLA) to establish unity of effort in service management • To implement data exchange interfaces, it is critical to identify mutual benefits between parties • To achieve required service levels, good network design is more important than establishing SLAs • Achieving required service level management objectives can only be accomplished by institutionalizing service management into DoD doctrine (CJCSM 3130.02, CJCSM 3122.01, and JPub 3.0/5.0/6.0)

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