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Customer Obsession Management

Kewaunee combines manufacturing and infrastructure expertise with industry 4.0 technologies to deliver next-generation laboratories.

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Customer Obsession Management

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  1. Customer Obsession Management By Kewaunee Labway

  2. About Us Kewaunee combines manufacturing and infrastructure expertise with industry 4.0 technologies to deliver next-generation laboratories to our clients. From our humble beginnings in 1906, we have grown to be a global leader in the design and manufacture of laboratory furniture. Today, we are proud to be a de facto choice for complete turnkey laboratory services. Over 5,000 customers trust us for our technological innovation to build labs of the future.

  3. Overview: • Global Leader in Total Laboratory Solutions: • Kewaunee, the global leader in total laboratory solutions, empowers organisations to achieve competitive advantage through safe, efficient, and contemporary laboratories. In existence since 1906, Kewaunee powers the laboratories for over 5,000 customers in more than 100 countries. • Kewaunee’s combined expertise in manufacturing, infrastructure, and industry 4.0 technologies offer unparalleled cost and quality advantage to organisations in any industry sector. • Kewaunee pioneered the concept of a laboratory turnkey services – a centralised approach to lab planning, design, construction, commission, and operations.

  4. Customer Obsession Management • Customer obsession is a way of life at Kewaunee. We think customer first and work backwards. • At Kewaunee, customer experience is not the responsibility of a specific department but an obsession for every associate. We don’t view our customer interaction as a specific activity in time but a life-long journey. A journey that enriches our customers and us. To go beyond principle and put into action, Kewaunee has a Customer Obsession Management (COM) team, which oversees every touch point with our customers. We analyse every customer interaction for the value delivered.

  5. Products • Product Selector • Ventilated Devices • Laboratory Furniture • Safety Cabinets • Other Equipment & Accessories • Services • Advisory • Turnkey Services • Managed Services • Biosafety Laboratories Services

  6. Advisory Services Kewaunee advisory services are a unique blend of strategy and execution. We tap into our 113+ years of experience, hands-on learning from various industry segments, and multi-geography field work to deliver tangible business outcomes to our customers. Our experts with knowledge of turnkey laboratory services and compliances guide you from start to finish. Leveraging the latest Industry 4.0 technologies, we help you in getting all your lab requirements right. As an industry leader in providing total laboratory solutions, we offer engagement models tailored to meet your business dynamics, project scope, and duration.

  7. Planning & Design • Whether you are constructing a new lab or redesigning an existing one, talk to us first. Our planners and designers have many decades of experience in helping our customers build the smartest, safest, and the most efficient labs. • Site feasibility studies & reports • Lab planning & design • Green building planning & engineering solutions (LEED) • Value engineering • 2D, 3D digital BIM modelling • Computational fluid dynamics (CFD) HVAC design • GDS, Instrumentation/Controls, Electrical Systems, Environment Technology

  8. Safety, Audit & Training • Worried about the safety of your lab? Our safety audit & testing covers all types of labs - fume hood intensive, biology based, or electronics oriented. Kewaunee has a comprehensive testing & audit option available. • Engineering components audit & testing • Operational Qualification (OQ) of facility, equipment, and service • Performance Qualification (PQ) for all components • Pre & post lab commission tests • Audits covering bio hazards, chemical handling, storage & disposals, Gases & electrical hazards, general & emergency facilities, ventilation, housekeeping, etc

  9. Product Selector Ventilated Devices, Lab Equipment, Lab Furniture, Lab Accessories & more Kewaunee is recognised as a leading laboratory equipment manufacturer in India and USA. Since 1906, we are committed to building the safest and high-quality lab equipment & products, supported by the highest level of services to meet your project objectives. Globally, over 5,000 customers trust us for their laboratory needs.

  10. Managed Services • Our team of seasoned infrastructure specialists (people), our rich repository of best practices (process), and a wide choice of the laboratory equipment and furniture (product) is available to ensure safety, efficiency, and business continuity of your business and personnel. • Backed by a robust governance program, Kewaunee managed lab services offers tailored engagement models best suited for your project scope and needs. • Laboratory infra management • Outcome based models : SAS • Build-Lease-Transfer (BLT) services • Annual maintenance contracts • Flexible people, product & process centric services tailored for you

  11. Contact Us Address: Kewaunee Labway India Pvt LtdCorporate & Registered Office:Survey No. 92/1A, 3rd Floor, BNR Towers, HP Avenue,KonappanaAgrahara, BegurHobli,Electronic City Phase 1,Bangalore – 560 100     Email: marketing@kewaunee.in Website: https://www.kewaunee.in

  12. Thank you

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