Process Resource Center January 24, 2002
Purpose • Share information about a valuable resource SAE has to help you be successful in your new role . . . Process Resource Center
Information Exchange Meetings Facilitation Facilitation Enhances Productivity
PRC Vision • Provide process leadership focused on adding value to SAE’s core products and services, while expanding the development of creative, innovative products and services. • Process reengineering and improvement workshops (Kaizens) • Facilitation consultation • Facilitated sessions
Facilitated Sessions . . . . • Provide opportunities to develop clear objectives • Follow a very defined process for achieving objectives • Center on everyone’s involvement • Are designed to manage group dynamics • Build consensus among team members
Facilitated Sessions (cont’d.) . . . . • Create momentum and excitement for the team • Maximize resources, both member and staff • Address the need for rapid response • Lead to better satisfied customers
Why is it Important? • Adds value to meetings • Allows for quicker consensus • Provides for faster response time • Supports lean thinking • Improves existing processes • Presents creative approaches to projects/tasks • Engages all participants through interactive tools • Adds fun to your meetings!
Interactive Activity – Fetuccini/Gumdrops • Objective • Build a structure using only materials provided • 20 minutes to complete task • Goals • Tallest structure wins • Must stand for at least 30 seconds once judging begins • If tie, aesthetics will determine winner
Information Exchange Meetings Facilitation Facilitation Roles ML F S TM Enhances Productivity ML = meeting leader S = scribe TM = team member F = facilitator
Role Definition • Meeting Leader (Chair) • Scribe • Member/Participant • Facilitator
Process Toolbox • Icebreakers • Groundrule Development • Brainstorming • Story Boarding • Prioritization • Break-Out Group Interactions • Wall Review • Strategic Planning Processes • TQM Process Map
When do you need facilitation? • First time meetings • Meetings with a focus on process • Strategic planning meetings • Meetings where the group is “stuck in gear” • Meetings with short time frame to accomplish a lot • Groups that are having difficulty staying focused on goal • Meetings where group consensus is important
Business Process Specialists Becky Fadik Sandy Dillner Auxiliary Facilitators Mary Beth Ament Allie Hodder Frank Baker Wayne Juchno Cindy Cavanaugh Greg Muha David Dubois, PRI Dana Pless Marcy Estok, STS Leslie Rizzi Maryann Gallagher Nancy Weinschenker PRC Staff Personnel . . . .
Summary • The PRC is available to help you with your OBC processes and relationships RAPID RESULTS Process People