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Enhancing eGovernment Through Collaborative Culture in the European Commission

In 2012, the European Commission's DG CONNECT restructured to promote knowledge sharing and unleash staff creativity. We introduced new tools, processes, and skills to foster better integration of R&D, innovation, policy, and regulation. With open discussions, active management blogs, and enhanced collaboration tools, we've improved transparency and awareness among staff. While challenges remain, our usage statistics surpass industry norms, demonstrating progress in building a new collaborative culture within the organization.

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Enhancing eGovernment Through Collaborative Culture in the European Commission

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  1. Rethinking how we work together@ DG CONNECT Prabhat Agarwal European Commission Making eGovernment work: Improving Organizational Processes Brussels, 1 October 2013

  2. DG CONNECT • We reorganized in 2012 to • to facilitate knowledge creation and exchange • to unleash the creative talents of staff • to ensure a better integration of R&D, innovation, policy, and regulation • We needed a new tool, new processes and new skills to work in this new way.

  3. Knowing what's going on Before Now Same day open recording of all senior meetings and many operational meetings Commenting, linking and searching to make linkeages Active senior management and many operational blogs on visions • Senior Management Meetings closed • Formal records only in ARES • Difficult to 'see how it all fits together' • Connections between meetings are mainly ad-hoc 84% of interviewed staff say they are more aware of what's going on

  4. Gathering inputs broadly & quickly Before Now Open discussion enables broad collection of input On-line ideation allows to sample cross-DG views Voting gives ideas of collective priorities Time requirements on staff are considerably reduced • Idea gathering mainly in small, local teams • Physical meetings necessary • Staff find it difficult to make time to contribute everywhere Needs definition for a horizontal project in 3 weeks with 25% of staff involved

  5. Easier spontaneous collaboration Before Now Collaboration transparent and discoverable Documents & discussions in one place Participants join depending on their interest and expertise • Collaboration based essentially around document repository • Discussions limited to email • Limited discoverability of on-going project 72% of interviewed staff say it's easier to collaborate beyond their unit

  6. Active: at least viewing content Engaged: commenting, linking, editing User Adoption Creating content Distinct users over 30 days

  7. Challenges • It takes time and effort to build a new working culture, but our usage statistics are well above accepted industry norms. • New collaborative tool requires new skills, so we are working with DG HR to address this. • Providing mobile access to the platform has been difficult to implement; we are working with DIGIT to explore solutions.

  8. Thank you prabhat.agarwal@ec.europa.eu

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