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Knowledge management in DG CONNECT

In September 2013, DG CONNECT restructured to facilitate knowledge creation and exchange among staff, enhancing collaboration in R&D, innovation, policy, and regulation. The Knowledge Manifesto emphasizes empowering knowledge workers, fostering open processes, and leveraging connected technology. With initiatives like a dedicated creativity time and a dashboard of performance metrics, the aim is to transform internal communication through enterprise social networks. Key learnings from staff engagement underline the importance of connectivity and strategic alignment for fostering a culture of innovation.

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Knowledge management in DG CONNECT

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  1. Knowledge management in DG CONNECT September 2013

  2. DG CONNECT • We reorganized in 2012 to • facilitate knowledge creation and exchange • unleash the creative talents of staff • ensure a better integration of R&D, innovation, policy, and regulation

  3. A Knowledge Manifesto July Principles: • People: Empowerknowledgeworkers • Process: Central role to knowledge • Technology: Connectedplatform

  4. WHAT • People: 5% creativity time Concept Agreements CDR KS objectives • Process: An open culture; senior BTOs, MTs, Metrics Digital is everywhere • Technology: Connected

  5. Metrics • Knowing what we need to know • 50 units, 180 priorities, 1000+ indicators • Dashboard: 4 pillars, 20 indicators • What we do

  6. Businesses are Going Social • Companies all over the world are launching enterprise social networks to promote internal communication and collaboration • From corporate giants (Deutsche Bank, PWC) to Int'l Orgs (The World Bank) to young tech startups (Groupon)

  7. Why? • To increase conversations horizontally and vertically • To better join up large organisations • To better align around the big picture To more efficiently and effectively use their human capital

  8. Asked 250 CONNECT staff for input Matched against market Key learnings are independent of platform Why we chose Jive Gartner Magic Quadrant for Social Software in the Workplace

  9. Changing the way we work • Gathering inputs quickly and broadly • Knowing what's going on • Saving time in meetings • Listening to staff • Making it easier to find things 6. One place for meeting records with external parties

  10. LIVE DEMO • Robert's blog • Senior Management BTOs • Big data group

  11. Staff engaging with content Staff creating new content

  12. Next steps • Strategic alignment: • Metrics • Networks • Free movement: Connected • Radar: DG network; Stakeholders; TCs

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