1. Knowledge Management Greatest impact on society Computers Internet World Wide Web Wireless communications

2. Knowledge Workers • People who work with information • Clerks, supervisors, managers at all levels • Handle data and information • Data – original facts and figures that businesses generate • Information – data that have been processed in some meaningful way that is useful to decision makers

3. Managing Technology • CIO – Chief Information Officer – top computer executive in a business • Reports to CEO (Chief Executive Officer) • Possesses knowledge about electronic equipment • Has expert management skills

4. Distributing Information • Employees use computers to record, process, send, store, retrieve information • Telecommunications-movement of information from one location to another electronically • Telephone lines, cable, satellite • LAN (local area network)-network of linked computers that serves users in a single building or building complex • Server-computer that stores data and application software for all PC workstations in the LAN • WAN (wide area network)-network of linked computers that covers a wide geographic area

5. Intranet and Extranet • Intranet – a private company network that allows employees to share resources no matter where they are located • Works like the Internet • Usually connected to the Internet but sealed off from general public to protect company information • Extranet – a private network that companies use to share certain information with selected people outside the organization • Suppliers and major customers

6. Information Security • CIO must do whatever is necessary to keep company information safe from hackers • Lawsuits by employees, customers, public • Loss of critical company records • May violate business ethics when companies gather, sell, distribute information about people who use the Internet to browse or buy • Firewall – special software that screens people who enter and/or exit a network by requesting specific information such as passwords

7. Information Systems • Database – a collection of related data organized in a way that makes the data easy to find, update, and manage • Examples?? Facebook, electronic filing systems, medical records, Kroger customer records • Information system – a computer system that processes data into meaningful information • Management information systems • Decision support systems • Executive information systems

8. Management Information System – integrates data from various departments to make it available to help managers with day-to-day business operations • Decision Support System – helps managers consider alternatives in making specific decisions • Ability to analyze “What if” scenarios • Executive Information System – combines and summarizes ongoing transactions within the company to provide top-level executives with information needed to make decisions affecting the present and future goals and direction of an organization • Gathered from the other information systems