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Strategic Recommendations for Enhancing Asset Management and Customer Service

DESCRIPTION

This document outlines strategic recommendations aimed at improving asset management and customer service for enhanced operational efficiency. Key strategies include initiating remote customer service options to reduce costs, leveraging Walgreens for product distribution to tap into competitor customer bases, and developing a comprehensive phone application for customer engagement and service management. Additionally, implementing supplemental recommendations on managing devalued assets and expanding client service options can significantly enhance customer satisfaction and operational performance.

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Strategic Recommendations for Enhancing Asset Management and Customer Service

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  1. Strategic Recommendations JenNicosia Erin O‘Flaherty Yuki Palermo Lidia Sandoval Ruby Diaz Mark Giancarlo Julia Hornick Justin Little

  2. Overview • History • Primary Recommendations • Asset Management • Initiate Remote Customer Service Workers • Distribute Products via Walgreens • Phone Application • Extend Client Service Options • Supplemental Recommendations

  3. Asset Management • Asset audits prevent paying taxes and insurance premiums on depreciated assets • Assets are often the biggest line item on afinancial statement • Assets to be managed • Machinery • Technology/Equipment • Inventory • Buildings

  4. Initiate Remote Customer Service Options • Costs $10,000 - $20,000 per year to house an employee in a major metropolitan area • Allowing employees to work at home consolidates work space and reduces use of company resources

  5. Distribute Products via Walgreens • Profit potential • Gain competitor’s customers through other outlets • Build sustainable image • Green energy company • Expected 40% ROI • Competing in retail market

  6. Phone Application • Application includes • Service vehicle tracking • Ability to report outage • Current outage map • Bill payment alerts • Moderate maintenance costs • Development costs could be up to $150,000

  7. Extend Client Service Options • Reduces wait time • Initiate a customer call back service • Respond to concerns via e-mail • E-mail, text messaging, chat rooms

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