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After exploring various helpdesk solutions for our SharePoint platform, we chose Microsoft’s application template. However, we quickly recognized the need for significant adjustments to address our information security requirements, particularly concerning group-based forms. Implementing KWizCom's SharePoint List Forms Extensions was a game-changer. The intuitive configuration of rules and seamless integration allowed us to effectively manage over 5000 tickets, tailoring views for users while eliminating security concerns. KWizCom's solution has significantly enhanced our data storage and presentation within SharePoint.
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"We started to look at a helpdesk solution for our Sharepoint platform about half a year ago. After reviewing various solutions we selected Microsoft’s application template as a start point. Soon we realized we had to do extensive changes to meet our goals in terms of information security – especially in regard to group-based new-/edit-/view-forms. We tested KWizCom‘s SharePoint List Forms Extensions solution and were surprised how easy the rules are configured and how nicely the addon worked in our farm.“ Christian Buchholz WISAG IT - Projektentwicklung Software
"Today our users, supporters and admins have their custom tailored views on the 5000+ tickets currently in the system and security issues are a thing of the past. KWizCom‘s solution has greatly improved our abilities to store and present data in Sharepoint to the target audience.“ Christian Buchholz WISAG IT - Projektentwicklung Software