kirsi
Uploaded by
3 SLIDES
160 VUES
30LIKES

Strategic Map for Improved Financial Results in Healthcare Operations

DESCRIPTION

This strategic map outlines goals aimed at enhancing the profitability and operational efficiency of the healthcare department. Key objectives include a 3% increase in profitability and over 10% net revenue growth. Patient satisfaction is targeted to exceed 90%, while a "Fast Track" admissions program seeks to achieve over 30% of admissions. The implementation of a customer service training program and the application of Six Sigma methodologies aim to reduce costs by more than $115 per unit and ensure a 90% pass rate for relevant training, empowering employees and enhancing customer service.

1 / 3

Télécharger la présentation

Strategic Map for Improved Financial Results in Healthcare Operations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

Playing audio...

  1. General Strategy Map Improved Financial Results Finance Improve marketing and customer service Add some valet parking Customers Improve Operations Business Processes Provide employees with skills, tools and motivation Learning and Growth

  2. General Healthcare Department Strategy Map Increase Profitability: Goal = 3% Increase net revenue of department: Goal > 10% Finance Customers Measure patient satisfaction: Goal >90%s Business Processes Institute a “Fast track” admissions program: Goal admissions in this program are >30% Execute a contract for Medical Group: Goal admissions increase by 100/month Reduce cost/unit using Six Sigma: Goal > $115/unit Implement a customer service training program: Goal scores >90% Learn Six Sigma: Goal 90% pass rate Learning and Growth

  3. General Healthcare Department Strategy Map (with Links) Increase ProfitabilityGoal: 3% Increase net revenue of Department Goal: > 10% Finance Customers Measure Patient Satisfaction Goal: >90%s Business Processes Institute a “Fast Track” admitting ProgramGoal: admissions in this program are >30% Execute a contract for Medical GroupGoal: admissions increase by 100/month Reduce cost/unit using Six Sigma Goal:> $115/unit Implement a Customer Service training programGoal: scores >90% Learn Six Sigma Goal: 90% pass rate Learning and Growth Note: for the hyperlinks to work this folder needs to be stored on the desktop

More Related