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Online Soft Skills Training Program

This online soft skills training program by Kohli Finishing School includes 5 modules which are a follows:<br> <br>1. Customer Services Skills <br>2. Goal Setting <br>3. Managing Conflict <br>4. Team Management and Motivational Skills <br>5. Transactional Analysis

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Online Soft Skills Training Program

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  1. Online Soft Skills Training Program - by Kohli Finishing School

  2. About Kohli Finishing School The Kohli Finishing School is an exclusive Soft Skills and Image Consulting Institute offering a wide spectrum of programs including Wardrobe Management, Corporate Training, Image Enhancement, Spoken English, the confident child and many more.

  3. Modules in Soft Skills Training Customer Service Skills Goal Setting Managing Conflict Team Management & Motivational Skills Transactional Analysis

  4. Customer Services Skills Customer is the king of every business and hence customer service or customer managamenet skills are the key area of focus for business growth and expansion. In the process, it becomes important to deliver your customer what he or she is looking for with an assurance of committed, transparent, and ethical services. Boost your listening, responsive, and communication skills through the training modules and build a strong equation with your customers.

  5. Goal Setting Goal setting is the first step to your career that takes you to make the right decision of what is important for you, what you aspire to achieve in life, and where do you look yourself years down the line. The process requires self-analysis, determination, and confidence to set goals that are realistic, specific, measurable, attainable, and time-bound.

  6. Managing Conflict Empower your team and your business operations by beholding the ability to identify, handle, and manage all sorts of conflicts in a sensible and effective manner. Imbibe an understanding of how different people react at different situations while gaining an insight into how well can you handle the scenario through various customer dealing and managing strategies.

  7. Team Management & Motivational Skills Leading your team with the right perspective while motivating and facilitating them to pursue specific strategies and approaches towards a shared organizational goal is the art of effective team management. This soft skills plays an integral role in ensuring that each member of the team is motivated to work with determination and passion in all essential collaborative activities of an organization

  8. Transactional Analysis Transactional analysis is an important component of soft skill training as it defines the study of analyzing human behaviour in an interpersonal relationship. In an organization, it is very important to know analyze your own behaviour as well as read the behaviour of your employer, co-workers, or customers to ensure a smooth relationship is nurtured interchangeably. This analysis and reading of behaviour is done by identifying the ego state of human brain through vocabulary, facial expression, tone, and body language.

  9. THANK YOU Follow us on: https://kohlifinishingschool.com/

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