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Management of Organizations (OB) MGTO121. Dr. Rick D. Hackett Hong Kong University of Science & Technology Department of Management of Organizations College of Business & Management. Chapter 1 Management of Organizations. Agenda/Road Map. What is Organizational Behaviour?
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Management of Organizations (OB) MGTO121 Dr. Rick D. Hackett Hong Kong University of Science & Technology Department of Management of Organizations College of Business & Management
Agenda/Road Map • What is Organizational Behaviour? • OB, Org. Strategy, HR Strategy and Org. Culture • Subject Matter of OB • Science versus intuition • Contributing Disciplines to OB • OB Challenges; Goals • Relevancy of OB to Management
OrganizationalCycle Raw Materials Financial Capital Human Resources Intellectual Capital INPUT Transformation of Resources THROUGHPUT Products Services OUPUT
Overview: Strategic Role of HR HR Strategy Compensation & Rewards HR Planning Orientation Training Recruitment Work Environment Performance Management Assessment Non work Environment Career Planning Selection Leadership Sustaining
What do Managers Do? • Plan: define goals, set strategy, develop plans, coordinate • Organize: What to do, Who does what? How to coordinate efforts? • Lead: Motivate, direct, communicate, resolve • Control: mentoring, correcting, directing
Organizational Behaviour • Focus on: • Individuals • Groups • Structure • For • Improving organizational effectiveness • Promoting individual well-being
Intuition Vs. Systematic Study • Systematic study of behaviour, employing appropriate controls, facilitates prediction • Intuition, while sometimes helpful, is often misleading. • Is what we know “intuitively” supported under more rigorous (scientific) study?
Scientific Terms • Independent Variable • Dependent Variable • Control Variable
Key Dependent Variables in OB • Productivity • Absenteeism • Turnover • Organizational citizenship • Job satisfaction
Key Independent Variables In OB (Individual-level) • Demographics • Work values • Experience • Leadership style • Work design • Personality
Key Independent Variables in OB: (Group-level) • Group design • Group incentives • Organizational culture • Organizational leadership • Organizational reward systems
Contingency Variables: Few Absolutes • The impact of one variable on another is contingent upon some third variable • Leadership style that is most effective is contingent upon organizational and societal culture
The Study of Organizational Behavior Psychology Individual Sociology Study of Organizational Behavior Social Psychology Group Anthropology Organization Political Science
Challenges and Opportunities • Globalization (overseas transfers) • Workforce diversity (gender, race, ethnicity); • European Union; Germany, Portugal, Italy, France • Improving Quality and Productivity --TQM; Re-engineering
OB Challenges: (Continued) • Improving People Skills • Empowering People • Coping with ongoing change • Improving ethical behaviour
Goals of Organizational Behavior • Explanation-“Why did this happen?” • Prediction-“What might be the impact of the change?” • Control-“How can I ensure I obtain the results I am seeking?”
Relevancy of OB to Managers: (Plan, Organize, Lead Control) • Understanding enhances prediction • Prediction enhances influence • Influence directs and enhances behaviour • Behaviour results in performance • Performance impacts productivity • Productivity enhances organizational well-being
What Is Productivity? • Goal Achievement • Effectiveness • Efficiency
Context • OUR FOCUS: • PEOPLE UTILIZATION AND RETENTION IN ORGANIZATIONS; AND, A SUPPORTING ORGANIZATIONAL STRUCTURE • EFFECTIVE MANAGEMENT OF ORGANIZATIONS