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6th Expert Meeting Business Process Management (BPM) Business Activity Monitoring (BAM) Complex Event Processing (CEP) S

6th Expert Meeting Business Process Management (BPM) Business Activity Monitoring (BAM) Complex Event Processing (CEP) Service Oriented Architecture (SOA) Event Driven Architecture (EDA). Experiences with inserting and flexibly modifying KPI-sensors in business processes at Audi and Haspa

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6th Expert Meeting Business Process Management (BPM) Business Activity Monitoring (BAM) Complex Event Processing (CEP) S

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  1. 6th Expert Meeting Business Process Management (BPM) Business Activity Monitoring (BAM) Complex Event Processing (CEP) Service Oriented Architecture (SOA) Event Driven Architecture (EDA)

  2. Experiences with inserting and flexibly modifying KPI-sensors in business processes at Audi andHaspa by Markus Hofer Andreas Schindlbeck Carolin Vogl

  3. Agenda 1) Definition of „Key Performance Indicators“ (KPIs) |Markus Hofer 2) Areas to be analysed |Markus Hofer 3) Identification of KPIs |Markus Hofer 4) Difference between KPIs and Pis |Markus Hofer 5) Implementation of KPIs in the IBM Business Modeler |Carolin Vogl 6) Implementation of KPIs in the Integration Developer | A. Schindlbeck 7) Experiences | Andreas Schindlbeck

  4. KPIs are the detailed specifications used to track business objectives and they usually have a target or ranges or both to measure how well a business is achieving its´ objectives KPIs are calculated using data from multiple runs of the process KPIs make it for business possible to measure an aspect of the business compared with a defined goal Definition of KPI 1/2 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  5. KPIs are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action The act of monitoring KPIs in real-time is known as business activity monitoring KPIs are typically tied to an organization's strategy Definition of KPI 2/2 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  6. Among the areas top management analyzes are: Customer related numbers: New customers acquired Status of existing customers Customer attrition Turnover generated by segments of the customers – these could be demographic filters. Outstanding balances held by segments of customers and terms of payment. Collection of bad debts within customer relationships. Areas tobeanalyzed 1/3 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and Pis Implementation in WebSphere Modeler Implementation in WID Experiences

  7. Demographic analysis of individuals (potential customers) applying to become customers and the levels of approval, rejections and pending numbers. Delinquency analysis of customers behind on payments. Profitability of customers by demographic segments and segmentation of customers by profitability. This is more an inclusive list than an exclusive one. The above more or less describe what a bank would do but could also refer to a telephone company or similar service sector company. Areas tobeanalyzed 2/3 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  8. Important is: KPI-related data which is consistent and correct. Timely availability of KPI related Data. Faster availability of data is beginning to become a concern for more and more organizations. Delays of a month or two were commonplace. Of late several banks have tried to move to availability of data at shorter intervals and less delays. Areas tobeanalyzed 3/3 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  9. Identification of KPIs 1/2 It is necessary for an organization to at leastidentify its KPIs The key environments for identifying KPIs are: Having a pre-defined business process Having clear goals/performance requirementsfor the business processes Having a quantitative/qualitative measurementof the results and comparison with set goals Investigating variances and tweaking processes or resources to achieve short-term goals Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  10. When identifying KPIs the acronym SMART is often applied KPIs need to be: Specific Measurable Achievable Result-oriented Time-based Identification of KPIs 2/2 Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in WebSphere Modeler Implementation in WID Experiences

  11. Differencebetween KPIs and PIs Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and Pis Implementation in WebSphere Modeler Implementation in WID Experiences KPI: PI:

  12. Status 1 Status 2 Status 3 Status 4 Status 5 Status 6 record the project proposal prepare the decision execute the project Project manager ja IT Forum, PIO, Project Council, IT Services manager prioritize project proposal pass project proposal check the proposal GP* ≥50T€ || FL* ≥10T€ GP* <100.T € FL*< 10T€ nein FP-management (CIO) information to CIO via I/FP-13 GP* ≥100T€ FL<10T€ UEK member permit the external service for the project GP<100T€ FL* ≥10T€ permit financial aspects of the project FP- Controlling * GP: Gesamtprojektkosten FL: Fremdleistung Identification of KPIs in the Audi process

  13. How to implement KPIs in the IBM WebSphere Business Modeler Advanced (Version 6.0.2.1) Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences • First of all you have to click in the work area of the Business Monitor todeposit the KPI in the process IBM WebSphere Business Modeler Advanced Audi process Business Monitor

  14. Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences 2. In the Business Monitor you have a Business Measure displayed as a key performance indicator (KPI) 1. 2. 3. 1. Business Measures view 2. Click on the Business Performance Indicators tab 3. Click Add tocreate a new KPI

  15. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences In the Business Measures Details window, select the Business Measure type KPI

  16. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences 1. 2. The first KPI „project_proposals_per_Day“ in the Audi process 1. Name-field: Specify the name for the KPI 2. Description-field: Declaration of the functionality of the KPI

  17. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences Specify an exact value that the KPI should achieve 1. 2. • 1. Type-field: • Select a specific Type for the KPI, either Number or Duration • If you did not select a type, the value is optional and can be any text • 2. Target value: • For the KPI to achieve • If you selected Number as the type, you must type a number • If you selected Duration as the type, you must select a combination of • days, hours, minutes, and seconds

  18. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences • Specify a range or set of ranges against which to track the KPI 1. 2. • 1. Range-type: • Percentage of target value • Actual value • 2. Click Add to add a range with range name, start value and end value

  19. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences • Specify a period of time over which the KPI will be monitored 1. 2. 3. 1. Repeating-field: Period type: daily, monthly or yearly Specify whether you want to see the last full period or the period in progress 2. Rolling-field: Number of previous days that you want to see and specify whether you want to include the last full day (yesterday) or the day in progress 3. Fixed-field: Specify the start date and the end date

  20. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences Specify when to send an alert and the action to take as a result 2. 1. project_proposals_per_Day 1. Alert description-field: Describe the conditions under which an alert should be sent and what should happen as a result of the alert 2. Click Add to add a new alert based on the value of the KPI

  21. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences Specify the data categories that will be used to calculate the value of the KPI 2. 1. project_proposals_per_Day 1. Dimensions can be data categories such as time, accounts, products and markets 2. Dimension-field: To add a new dimension, click Add and change the default name to the specify dimension

  22. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences The second KPI „Duration_until_permission“ in the Audi process

  23. How to implement KPIs in the IBM WebSphere Business Modeler Advanced KPI „Duration_until_permission“ Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences

  24. How to implement KPIs in the IBM WebSphere Business Modeler Advanced Introduction Definition of KPI Areas to be analysed Identification of KPIs Difference of KPIs and PIs Implementation in the WebSphere Modeler Implementation in WID Experiences KPI „Duration_until_permission“

  25. Cube How to implement KPIs in the Integration Developer KPIs in Web Sphere Integration Development toolkit: A little overview: Monitor context instance for every running process: Different KPIs: Collecting all data in Data Mart: KPI 1 Instance 1 Process 1 Process 2 Instance 2 KPI 2 Process 3 Instance 3

  26. How to implement KPIs in the Integration Developer KPIs in Web Sphere Integration Development toolkit: • Implement events • Create monitoring project • Create Stopwatch • Create measures • Create KPI • Create time dimension

  27. Experiences In contrast to version 6.0.1 of the IBM Business Modeler the implementation of KPIs in the version 6.0.2 is so easy that everyone would be able to create KPIs. The way to implement KPIs in the IBM Modeler is not very complex but also unspecified. At least it is necessary to import the KPIs in the Integration Development Toolkit for completing them. In our opinion it is too difficult for the standard user so it is necessary for the operating department to be supported by the IT department.

  28. Thanks for your attention! Danke für Ihre Aufmerksamkeit!

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