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SCC - Service Control Center

The Service Control Center (SCC) serves as a pivotal point for incident management, functioning as the first point of contact and liaising with second-level support teams. Its primary focus includes monitoring and controlling equipment and services related to aeronautics, air traffic management, and telecommunications. This includes incident troubleshooting, operating message switching systems, and handling critical equipment like voice monitoring and radar trackers. The SCC is staffed effectively for 24/7 operations, ensuring high availability for incidents and support activities.

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SCC - Service Control Center

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  1. SCC - Service Control Center

  2. SCC - Responsibilities IncidentManagement - Single Point ofContact - Interface to Second Level First Level Support - Monitoring & Control ofEquipment and Services - Incidenttroubleshooting - Operating of Message Switching Systems

  3. MET CNS Com Nav Surveillance AIM AeronauticalInformation M. ATM Air Traffic Management SCC - Domains

  4. Surveillance COM Voice Monitoring Equipment NAV Support CNS Communication Navigation Surveillance

  5. ATM Air Traffic Management Flight Data Prozessor Radar Tracker Monitoring Equipent Support Equipment Data Storage

  6. COM Centre ROC / IROG RTH Home- briefing Monitoring Equipment Support Equipment AIM& MET AIM Service MET Service

  7. Vienna ROC & IROG – Area ofResponsibilty

  8. Vienna ROC - Connections

  9. Vienna COM Centre - Connections

  10. Service Control Center Staff Manager Mr. Ernst Trauner Support 5 staff AIM, MET & ATM 14 staff CNS & IncidentMgr 8 staff officehours 2 persons 24/7 1 person 17-07h 2 persons 07-17h

  11. END

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