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Coordinating User Support for TeraGrid: Enhancements and Collaborations Across Research Partners

The TeraGrid User Support Coordination, led by Sergiu Sanielevici, focuses on providing comprehensive assistance to all TeraGrid users, optimizing the support framework across affiliated Research Partner sites. Currently, the team includes 2.1 FTE in GIG coordinating with around 15 user consultants across 11 sites. Key tasks include leading the User Services Working Group, resolving complex support tickets, and managing transformative science use cases. Ongoing user surveys ensure that support methods align with evolving user needs, enhancing resource accessibility and effectiveness.

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Coordinating User Support for TeraGrid: Enhancements and Collaborations Across Research Partners

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  1. User Support in TeraGrid Sergiu Sanielevici, GIG Area Director for User Support Coordination sergiu@psc.edu

  2. User Support Coordination by GIG • Mission: Manage joint work by user support staff at all RP sites in order to provide excellent assistance to all TeraGrid users. • CurrentStaff: 2.1 FTE in GIG, working with ~15 FTE of user consultants in the 11 RPs. • Complementary to TG User Facing Presence • www.teragrid.org/userinfo • www.teragrid.org/kb • portal.teragrid.org

  3. GIG User Support Coordination Tasks • Lead the User Services Working Group • Forum for discussions and concerted action by user consultants from all RP sites • Resolve cross-site and “difficult” tickets referred by TG help desk • Weekly teleconferences, email list for assigning/solving problems • User Champion Coordination • Assign and coordinate contact teams for each xRAC user group • Foster and report transformative science achievements; extract exemplary scenarios of TG resource use • Manage cross-site user support • Coordinate TG-wide aspects of integration of Track 2 systems

  4. GIG User Support Coordination Tasks (2) • Advanced Support for Teragrid Applications (ASTA) • With help from the xRAC reviewers, foster mappings of transformative science to exemplary use of TG resource combinations, where a focused insertion of TG staff expertise for up to 1 year is likely to result in important progress. • Manage ASTA project execution. 35 projects supported to date: 25 graduated, 10 active. This includes 5 of the 8 projects in Ralph’s talk. • Coordinate User Requirements Gathering • Conduct and interpret annual user surveys • Extract user needs from contact team interactions • This is the basis for Year 4 and 5 planning

  5. 2007 TG User Needs Survey: Importance of Various User Support Methods and Topics

  6. 2007 TG User Needs Survey: Opportunity for Capabilities Beyond Traditional HPC

  7. Resulting Year 4 and 5 Initiatives • MyTeraGrid: How to discover the best possible match between all scientists' needs and available TeraGrid resources. • Need for this is the dominant signal from all user interactions and surveys • Worked examples of successful use cases should bring up resources with “similar” attributes from Resource DB • To be used in POPS and UFP as well as by consultants advising scientists in person, and in EOT activities including HPC University, Campus Champions, Broadening Participation • Synergy with other OCI programs: Help OCI funded research teams to efficiently use TeraGrid resources. • Generalize experience of Tempe PetaScale Workshop to other OCI programs • Towards Petascale Science: Support users of Track 2 systems integrated into the TeraGrid. • Extreme Scalability RAT and Tempe PetaScale Workshop Recommendations

  8. Questions/Discussion

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