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NHS inform Scotland’s National Health Information Service

NHS inform Scotland’s National Health Information Service. Arlene Campbell NHS inform Partnership Manager. Online Telephone Face to face. Telephone. NHS inform: 0800 22 44 88 (anonymous) Health Information Advisors General health information enquiries • Illnesses / Conditions

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NHS inform Scotland’s National Health Information Service

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  1. NHS informScotland’s National Health Information Service Arlene Campbell NHS inform Partnership Manager

  2. Online • Telephone • Face to face

  3. Telephone • NHS inform: 0800 22 44 88 (anonymous) • Health Information Advisors • General health information enquiries • Illnesses / Conditions • Treatments • NHS Services • Current Health Issues • Support Service Directory

  4. Online Enquiries • Approximately 250 enquiries per month • ‘Same but different’! - more complex - no cue’s or additional information • More scripted response • Processes in place for identification of potential symptomatic enquiries.

  5. Developments

  6. ‘Face to Face’ Delivery of Health Information

  7. Partnership

  8. NHS inform online – www.nhsinform.co.uk • NHS inform information helpline and online enquiry service ‘Face to Face’ information provision NHS inform will support a co-ordinated approach to the delivery of health information at a local level.

  9. Why ‘ Face to Face’ ? • People still value face to face interaction. • Trust • Personalised approach • Appropriate situation

  10. Your Community, Your Health

  11. Your Community Your Health Will provide people with quality assured health information, in community settings, to enable them to make informed decisions about their health and healthcare

  12. Email us nhs.inform@nhs24.scot.nhs.uk NHS inform Partnership Manager arlene.campbell@nhs24.scot.nhs.uk

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