Arlene Campbell Health Information Coordinator NHS 24 National Health Information and Support Service
As outlined in ‘Better Health, Better Care’ the Scottish Government have undertaken to establish a National Health Information and Support Service by April 2009. The Health Directorate asked NHS 24 to lead the development and implementation of this service. Better Health, Better Care
Our National Health: A plan for action, a plan for change (December 2000) Patient Focus and Public Involvement : A framework for change (December 2001) National Health Knowledge Networks. (Draft) Enabling Partnerships Strategy and Action Plan (NES) Along the way…
Online Service Telephone Service Face to face Services (direct access) How can we deliver this commitment?
www.nhs24.com Build a platform whereby nationally agreed / nationally developed information will be displayed Link to appropriate other sources of information Health in my language Primary, first-level entry point to patient and public health and health service information from local and national sources. Online Service
NHS Helpline: 0800 22 44 88 NHS 24 Health Information Advisors General health information enquiries - Illnesses - Conditions - Treatments - NHS Services - Current Health Issues Telephone Service
GP Practice Acute Services Community Pharmacies CAB Information Centres / Support Points Library / Health Promotion Third Sector Face to Face(Direct Access)
Information providers: - National and Support Organisations - NHS -Third Sector Partnership
Rebranding of services NHS 24 /Scottish Government marketing campaign NHS24.com? NHS 24? NHS Helpline? Rebranding / Marketing
Single shared health information online resource. National gateway to approved, reliable, up to date, quality assured information for the public, patients and carers National health information helpline Consistent approach to information provision for direct access information providers. Consistent approach to producing high quality public, patient and carer information.
Thank you Look forward to working more closely with you all in the future.