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03/06/2014 Call Center Overview PowerPoint Presentation
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03/06/2014 Call Center Overview

03/06/2014 Call Center Overview

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03/06/2014 Call Center Overview

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  1. 03/06/2014Call Center Overview FCAT Spring RMS 2014 EOC Spring 2014

  2. Today’s Agenda • Overview of all Florida Assessments • Grades • FCAT RMS: 3-10 and Retakes • EOC: 7-11 • Subjects • Grade 3 Reading and Mathematics • Grade 4 Reading and Mathematics • Grade 5 Reading, Mathematics, and Science • Grade 6 Reading and Mathematics • Grade 7 Reading and Mathematics • Grade 8 Reading, Mathematics, and Science • Grade 9 Reading • Grade 10 Reading • Retake 2.0 Reading, and Mathematics • EOC Algebra 1 • EOC Geometry • EOC Biology 1 • EOC US History • EOC Civics Call Center Overview

  3. Online Administrations • Online FCAT Subjects (All FCAT tests require seal codes) • Grade 5 Mathematics • Grade 6 Reading and Mathematics • Grade 7 Reading • Grade 8 Reading • Grade 9 Reading • Grade 10 Reading • 2.0 Reading Retake • Mathematics Retake (No seal code) • Online EOC Subjects (No seal codes) • Algebra 1 • Geometry • Biology 1 • US History • Civics

  4. FCAT Spring RMS 2014 • Calendar of Events (K05111035) • PreID/SDU Windows • Window 1: 1/6/14 – 1/31/14 • Window 2: 2/3/14 – 2/28/14 • TAMs and Work Folders DID: 2/7/14 • Test Materials DID: 3/14/14 • District Certification Closes: 3/21/14 • PreID Labels/Rosters DID: • Wave 1: 3/14/14 • Wave 2: 3/28/14 • Additional Order Windows • TAMs: 2/10/14 – 3/14/14 • TAMs and Test Materials: 3/17/14 – 5/27/14 • Session Setup: 3/3/14 – 5/7/14 • Proctor Caching Window: 3/31/14 – 5/7/14

  5. FCAT Spring RMS 2014 • Calendar of Events (K05111035 continued) • Test Administration Windows • Retakes: 4/7/14 – 4/15/14 • Grade 3 Reading and Mathematics: 4/14/14 – 4/30/14 • Grades 4,7,8 Mathematics 4/14/14 – 5/2/14 • Grades 4,5,6,7,10 Reading 4/14/14 – 5/2/14 • Grades 5 & 8 Science 4/14/14 – 5/2/14 • Grade 5 & 6 Mathematics 4/14/14 – 5/7/14 • Grade 8 & 9 Reading 4/14/14 – 5/4/14 • Return of Materials • Grades 6,7,10 Reading – 5/2/14 • Grades 5,6 Math and Grade 8,9 Reading – 5/8/14 • Return of Not to Be Scored Materials • 5/16/14 • Reports: Reporting dates to be posted after Florida Department of Education sends notification to districts.

  6. EOC Spring 2014 • Calendar of Events (K75116285) • PreID/SDU Window: 3/10/14 – 3/21/14 • TAMs Due in Districts (Available as AO): 11/8/13 • Materials Due in Districts: 04/01/14 • PreID Labels/Rosters and Work Folders DID: 4/10/14 • Additional Orders • TAMs only: 3/11/14 – 4/1/14 • TAMs and Test Materials: 4/2/14 – 6/6/14 • Session Set Up: 3/24/14 – 6/2/14 • Proctor Caching Window: 4/14/14 – 6/2/14

  7. EOC Spring 2014 • Calendar of Events (K75116285 continued) • Test Administration Window • US History: 4/21/14 – 5/16/14 • Algebra 1: 4/21/14 – 5/16/14 • Civics: 4/21/14 – 5/16/14 • Biology 1: 4/21/14 – 5/23/14 • Geometry: 4/21/14 – 5/23/14 • Return of Materials • US History: 5/6/14 • Civics: 5/6/14 • Algebra 1: 5/13/14 • Biology 1: 5/13/14 • Geometry: 5/19/14 • Return of Not to Be Scored Materials • 5/30/14 • Reports: Reporting dates to be posted after Florida Department of Education sends notification to districts.

  8. District Training • Technology Training/District Assessment Coordinator/School Assessment Coordinator trainings posted to http://flassessments.com/training. • Trainings will be recordings only, there will be no live trainings for this spring. Call Center Overview

  9. PearsonAccess Administrative Management • Account information • CSC is approved to unlock customer accounts as calls/emails are received. • CSC can reset passwords upon request. • PearsonAccess - Live Site • PearsonAccess - Training Center • CSC is allowed to inform customers what their username is. • Per FDOE policy, CSC agents are not allowed to extend the expiration dates on customer accounts. Expiration date extension requests should be forwarded to the PT for follow-up. • District and School Coordinators will create accounts as needed for district/school staff and test administrators. • Districts should contact FDOE when requesting new PearsonAccess accounts due to verification policy. FDOE can be reached at (850)-245-0513. Call Center Overview

  10. Additional Orders • Additional orders can be submitted under Test Setup > Order Additional Materials and Tracking within PearsonAccess. • District staff can submit additional orders. • Additional orders will arrive in districts within a week of submission. Call Center Overview

  11. Test Session Set Up • Florida uses TestNav 6.9 for online testing. • Proctor Caching can be performed two weeks before testing begins. • Proctor Caching is required for Florida schools. Call Center Overview

  12. Additional Information • Student ID Changes - K35249014 • Session Rosters now available in Excel format

  13. Questions?