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Cross Training Public Services Librarians for Technical Services Operations

This presentation highlights the significance of cross-training library staff to optimize workflows in technical services. Faced with a shortage of catalogers, Coastal Carolina University implemented cross-training to utilize staff skills across departments. Major projects included backlog elimination and database clean-up, leading to improved library access and circulation. The success of cross-training depends on flexibility, collaboration, and effective planning. Participants will leave with strategies for assessing needs, implementing projects, and fostering better interdepartmental communication, ultimately enhancing patron access to library resources.

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Cross Training Public Services Librarians for Technical Services Operations

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  1. Cross Training Public Services Librarians for Technical Services Operations SCLA Friday October 28, 2005 Micheline Brown Serials Margaret Fain Public Services Allison Faix ILL/Reference Coastal Carolina University

  2. What is Cross-Training? • A utilization of the skills and talents of all library staff in all areas of the library. • A method of creating better informed librarians and staff. • A challenging but productive experience.

  3. Background • CCU: Shortage of technical services professionals/catalogers. • Need to catalog backlog materials. • Desire for more complete records in OPAC and improved patron access.

  4. Technical Services Operations • De-duplication of main collection. • Weeding Reference collection. • Database clean-up after migration. • III database maintenance • Serials module implementation. • Cataloging (copy and original). • Modifying bibs.

  5. Major Projects completed Elimination of 2,000 item NonPrint backlog. Circulation Increased 200% Total holdings in 1999: 7,872.

  6. Major Projects Completed 400+ Table of Contents added to OPAC.

  7. Major Projects Completed LC call #’s assigned to music cd’s LC subject headings assigned to videos.

  8. Major Projects: Ongoing • Established 856 field checking weekly: 1,028 records in OPAC. • Brief MARC cataloging for K-12 textbooks: started 7/04 started 7/05 started 10/05 (first 20 records added)

  9. Needs Assessment • Library culture. • Administrative and collegial support. • Potential participants with interest and willingness to learn new skills. • Current situation / Desired situation.

  10. Needs Assessment • Potential road blocks. • Support (equipment, space, software). • Timeframe. • Overall goals.

  11. Planning • Match existing talents and skills. • Identify tools needed. • Develop training procedures. • Divide project into manageable components.

  12. Planning • Schedule time for hands-on training. • Establish regular participant meetings. • Allow for evolving ability levels. • Document procedures and decisions.

  13. Outcomes • Improves interdepartmental communication. • Increases access to and circulation of materials. • Encourages additional collaborative projects.

  14. Keys to Success • Flexibility. • Thinking outside the box. • Sharing “turf”. • Broad-based support.

  15. Conclusion • Start small. • Keep statistics. • Celebrate success. • Share your experiences.

  16. Break out to Small Groups

  17. Taking it Home • Brainstorm projects. • Conduct a needs assessment. • Develop an implementation plan. • Start the dialogue on your return.

  18. Contact Information • Micheline Brown, Serials Librarian, 843-349-2490 mbrown@coastal.edu • Margaret Fain, Head of Public Services, 843-349-2410 margaret@coastal.edu • Allison Faix, Interlibrary Loan/Reference Librarian, 349- 2511 afaix@coastal.edu http://www.coastal.edu/library/presentations/ctpsl.ppt

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