Observations from our first CLC pilot

1. Observations from our first CLC pilot Martyn Adams & Adrian Harvey

2. Background • Clever Nelly is the knowledge retention tool from Elephants don’t forget and Nelly ensures that what you train your people they genuinely learn and helps you target your future training precisely. • She massively increases ROI on all your training activities and drives better business performance • Elephants don’t forget actively support and partner CLC to bring CLC members a highly preferential commercial offer • Pilot scheme usually £1000 for 50 employees • £250 for CLC members • Richmond Fellowship embarked on the pilot June 30th & we have seen very few organisations launch a pilot as professionally as this

3. Why we Embarked on the Pilot • Richmond Fellowship is currently investing in alternative approaches to traditional learning methods with the following aims; • To increase knowledge of all employees, • To improve knowledge retention of all employees, • To reduce the current high cost of delivering learning to a large employee group whilst increasing overall standards. Nelly seemed to fit the bill!

4. How We Did it After identifying the pilot group we took the following steps; • Meetings with the Locality Managers and Team Leaders to explain the system. Face to face or by telephone. • The information about the pilot was cascaded down through team meetings, locality meeting etc. • All participants were able to contact either ‘Nelly’ or myself at anytime to discuss preliminary concerns.

5. How We Did it This was followed by email information • 1st round, two weeks prior to commencement • 2nd round, 1 week prior to commencement • 3rd round, 2 days before

6. How We Did it • ‘Nelly’ was given access to our induction eLearning modules and other learning materials so that she could produce questions. • Master copies of guidance and eMails provided by ‘Nelly’ for us to edit for our target audience. • Support provided was timely and excellent

7. Client Observations so Far • Feedback so far is that people enjoy using Nelly and it has become an integral part of their work day. • One complaint sent to Nelly very early on in the pilot. No other complaints. Speaks volumes!! • Some issues re: timings for people with dyslexia which were resolved within 24 hours of notification, if not, sooner.

8. Client Observations so Far • Without having done the final analysis the overall feeling is that Nelly will provide us with a big return on investment. • Learning interventions can be individually designed and targeted. • Induction & compliance learning (or any other learning) can commence from day one …… • Unnecessary, one size fits all cost heavy training can be avoided.

9. Cold Hard Facts!

10. Cold Hard Facts!

11. Supplier Observations • This has worked so well because Martyn took our advice and was very thorough in positively engaging the effected parties • Engagement/Ultilisation spot on our global average of 83% • Some users with lower scores experiencing “selective participation” • Knowledge levels 57% and starting to dip - just above average at 90 days • Over the next few months users that remain 80% + engaged will significantly improve their knowledge scores • Martyn will know who needs remedial training interventions and in what subject matter and can ensure that he only spends training budget where there is a proven need. • Full compliance audit to the highest achievable standard