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University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence

University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence. Awarded: Spring 2010. Highlights of Partnership.

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University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence

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  1. University of Louisville and Allen & O’Hara Education Services: A Partnership in Excellence Awarded: Spring 2010

  2. Highlights of Partnership • UofL and Allen& O’Hara (A&O)came together as partners in 1998 as they collaborated on a series of housing facilities to be designed, built and managed by A&O beginning the fall semester, 2000. Housing Foundation formed by UofL that hired A&O as “manager” for the new facilities • More cost efficient in construction and daily operational expenses • More timely (faster) than state construction guidelines • Placed no new debt on the university’s or state’s debt capacity

  3. Highlights of Partnership • From fall, 2000 – present: added 1,288 beds to the adjusted UofL housing inventory (1,700) for a total on-campus capacity of approximately 3,000. • Enabled UofL to raise on-campus capacity from 9% of FTE to 19% • Provided a variety of housing options in both style and cost • Provided an opportunity of utilizing the strengths of both educational and privatized based management for the students of UofL

  4. Initial 10 years of partnership • A&O referred to their halls as University Louisville Properties (ULP) • UofL supported occupancy of ULP by changing initial prohibition of freshmen to the halls to allowing freshmen to live there • ULP functioned under landlord tenant lease business plan for student occupancy; UofL continued under standard educational based license

  5. Initial 10 years of partnership • ULP Manager worked directly with VP for Business (who oversaw housing foundation) for most business related items; and with director of Housing for student concerns • ULP honored Housing’s expectation for student development and adjudication • ULP provided quality programming for students in their area separately from UofL halls • Student staff of both were trained together on such areas as crisis response, student code of conduct , and other common areas • Both areas began a gradual combination of student processes and response

  6. Enhances in partnership since award Goal: To create a seamless environment for students, parents and the university • Business and Operational Processes • Education / Leadership Practices

  7. Enhances in partnership since award • Business and Operational processes • ULP changed from Landlord Tenant leasing to university license • Created common processes (Application, Assignment, Billing through student accounts, Cancellation timeline and processing charges • Changed waitlist to be through room change route instead of holding out for desired assignment • Combined some outsourced services into one agreement (laundry, data system)

  8. Enhances in partnership since award • Educational / Leadership • Combined RA selection and training processes • Created a collateral work system that includes the RLCs from both areas in the rotation • Provided first year mentoring experience in all halls • Combined fulltime staff meetings and created joint development goals and events • Included ULP manager as a member of the director’s leadership team

  9. Enhances in partnership since award • Overall Benefits gained • Foundation shifted under VP Finance who minimizes involvement with management to bonding / budgeting and oversight of ground lease • Housing is included as either an approver or “recommender” in all aspects of University relation to Foundation business • Students don’t know a difference in who is managing or overseeing facility • Campus sees common policies, processes and overall strength of on-campus Housing

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