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Common Client Tracking System: Hanlon Skills Register

Explore the North Lanarkshire Council's experience of using common client tracking systems, focusing on the Hanlon Skills Register. Discover what has worked well, the problems encountered, and the future plans for the system.

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Common Client Tracking System: Hanlon Skills Register

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Presentation Transcript

  1. North Lanarkshire Council Experience of Using Common Client Tracking Systems Hanlon Skills Register System

  2. Timeline

  3. What has worked well • Existing systems: Routes to Work, Council systems • The system is simple to use, user friendly • Relationship with Hanlon – single points of contact • Dedicated mailbox for user help • Hanlon mirrors our employability service – referrals, multiple interventions, register just once • Projects are happy

  4. Problems encountered • Resources – no dedicated team to implement the system • Users – varying ability to use a PC • System development – new functions added • Demand from project users for reports • Quality of data – the cleansing begins • Full functionality of the system – distance travelled

  5. The Analysis • We know that… • Jobcentre Plus is the most cited referral source into the model – greater publicity from North Lanarkshire’s Working? • Almost one quarter (1,114) clients have no qualifications – referrals to Literacy and Numeracy • The referral module is working well – over 180 referrals from health projects to Routes to Work • We are engaging with 44% from the 15% most deprived areas – case for targeted interventions?

  6. The Future • Cost implications – will partners be happy to pay • Roll out across the Council and other partners • Future of the CPPs and employability services • Getting the most out of the system – The Portal – allowing businesses and clients to register

  7. Any questions?

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