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Job Profile & Training Requirements of European Flight Dispatchers

Explore job profiles, training needs, and market prospects for Flight Dispatchers in Europe. Survey results on licensing, hiring practices, and operational tasks. Discuss implications from IOSA Audits and their impact. Study conducted by Andreas Cordes. Confidential information, EUFALDA's involvement, and key findings highlighted.

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Job Profile & Training Requirements of European Flight Dispatchers

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  1. Job profile and training requirements of European flight dispatchers

  2. Agenda 1 General 2 Survey results 3 IOSA Auditing 4 Consequences

  3. What? • Dissertation as part of a Masters Degree Programme inAir Transport Management • London City University • Title:“Job profile and training requirements of European Flight Dispatchers” • Impartial, not politically motivated

  4. Who? • Andreas Cordes, 41 years old • Ex Lufthansa Captain • Experience on B747-400, B737, A319/20/21 • Licensed Flight Dispatcher (Germany) • IOSA Lead Auditor and Trainer

  5. Goals • Evaluate the environment of FOO/FDs in Europe anddefine a job profile • Analyze Operator specific differences • What kind of training is required in order to get the job done? • Assess the market chances for such a training course

  6. A word about licenses • It is not the purpose of the study to answer the question, whether FOO/FDs should be licensed • The issue is highly political and worth a study of its own  But: • the study will deliver arguments for the discussion

  7. Confidentialty • The study has not been completed yet • Content as presented here is tentative and shall not be copied and distributed • EUFALDA will receive the full paper as soon as it has been released by the University

  8. Agenda 1 General 2 Survey results 3 IOSA Auditing 4 Consequences

  9. Participants • Questionnaire has been sent to 140 Operators • All sizes, all business models, all 32 JAA member states • Feedback received from 42 Operators • 24 countries covered • Unfortunately very little feedback from:  UK Low-Cost Carriers

  10. Staff numbers • Survey covers the work of 972 Flight Dispatchers • Being responsible for 1807 aircraft Staff ratio: 0,54 FOO/FD per aircraft • Ratio varies, depending on the type of operation

  11. National license: 35,7% FAA license: 5,5% Not Licensed: License issued by 54,9% another European country: 3,8% Licensing 1 • The majority is unlicensed

  12. Licensing 2 • Small Operators rely more on unlicensed staff • FAA License is popular for small operators • Turbo-prop and regional operators have the least licensed dispatchers

  13. National,FAA and Only National EU licenses license recognized: recognized: 35,7% 42,9% Only National and other EU license Only National and recogniezd: FAA License 0% recognized: 21,4% Hiring 1 • 1/3 of all Operators require staff to be licensed • These Operators prefer a license issued by their authority- followed by FAA license- and only then accept other EU country’s licenses EU licenses are “isolated”

  14. Hiring 2 • Most Operators require previous airline experience

  15. Hiring 3 • Most Operators have hiring difficulties

  16. Hiring 4 • Average on-the-job training for new-entrants is 3 months • Unlicensed staff does not receive more on-the-job training No compensation of training deficiencies

  17. Interfaces/Work environment/Tools Highlights: • Primary interfaces for FOO/FDs are Cockpit Crew Flow Management Unit Line maintenance staff • FOO/FDs in small Operators have more interfaces than others • Unlicensed staff uses complex material less often (MEL, Performance Manuals…)

  18. Tasks and duties • Very detailed data are available in the study • Only highlights are presented here • Activities are summarized in an “activity index” For - Preflight assistance- Operational Control- In-flight assistance- Other activities

  19. Tasks and duties: Preflight assistance • Type of operation determines level of pre-flight assistance • Unlicensed staff is almost equally involved

  20. Tasks and duties: Operational Control • All groups of FOO/FDs are equally active in operational control duties • Exception: executive operators

  21. Tasks and duties: In-flight assistance • Level of in-flight assistance varies by operator type • Remarkable: Many operators provide flight-following • Small Operators provide less in-flight assistance

  22. Tasks and duties: Other activities • FOO/FDs that work for small operators are kept busy with commercial activities (scheduling, bookings….)

  23. Agenda 1 General 2 Survey results 3 IOSA Auditing 4 Consequences

  24. IOSA world average IOSA world average IOSA Europe IOSA Europe 0,00% 2,00% 4,00% 6,00% 8,00% 10,00% 12,00% 14,00% 16,00% 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% IOSA Audits • European Operators have more findings in the Dispatch section, especially • Initial training and • recurrent training

  25. IOSA Audits • Operational problems discovered in IOSA audits

  26. IOSA Audits • IOSA Auditing is extremely difficult in the European environment because  U.S. and Europe are treated with identical standards • Consequence:IOSA standards have completely changed in late 2006 • Highlight: Introduction of the Flight Operations Assistant (FOA) to help EU carriers meet the standard • EUFALDA is strongly recommended to become familiar with the new concept !!

  27. Agenda 1 General 2 Survey results 3 IOSA Auditing 4 Consequences

  28. Consequences I • European FOO/FDs perform work that meets the definition of ICAO Annex VI in the new version of 2006 But: • Many FOO/FD are not adequately qualified • Training deficiencies are obvious, large spread exists between groups of Operators Hence: • Formal basic dispatch training is needed for all FOO/FDs Most existing programmes do not meet industry needs

  29. Consequences II • Operators believe that a 3 mth. training would be adequate

  30. Consequences III • Market chances of such training is limited because:  Training is not mandatory in most countries  Operators are not willing to pay  FAA training is cheaper and shorter • Possible solution: Minimum training could become mandatory irrespective of a licensing requirement • No change in regulation to be expected before EASA has full competence

  31. Thank you! • … for your attention and • … for your support ! Have a successful venue in Iceland ! In case of questions, please contact: andreas.cordes@online.de

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