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European Accessibility Observatory State of the Art

European Accessibility Observatory State of the Art

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European Accessibility Observatory State of the Art

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  1. 6th November 2009 European Accessibility Observatory State of the Art Roberto Torena Cristóbal Manager of the Brussels Office

  2. European Accessibility Observatory State of the Art Index • Harmonisation / standardisation initiatives • WAB Cluster • Thematic networks • Monitorisation studies • Accessibility of European Commission websites • MeAC and Study on Monitoring eAccessibility • Web accessibility in European countries • European Internet Accessibility Observatory (EIAO) • Conclusions

  3. European Accessibility Observatory State of the Art Harmonisation / standardisation initiatives

  4. European Accessibility Observatory State of the Art WAB Cluster (1/3). Web Accessibility Evaluation and Benchmarking

  5. European Accessibility Observatory State of the Art WAB Cluster (2/3) Unified Web Evaluation Methodology (UWEM 1.2) • Two evaluation procedures: • Expert or Tool based • Sampling resources • Non-random sampling • Core Resource List • Random sampling • WCAG 1.0 Level A and Double-A • Reporting evaluation results: a conformance claim, a text-based report, a machine-readable report and/or a scorecard report • F(s) = Failure rate for a web site 240 indicators 26 indicators

  6. European Accessibility Observatory State of the Art WAB Cluster (3/3) CEN Workshop Agreement • Specifications for a Web Accessibility Conformity Assessment Scheme and Quality Mark. Reflects three types of demands: • Supplier's declaration of conformity (ISO/IEC 17050) • Inspection (ISO/IEC 17020) • Product certification (EN 45011) • First European Quality label for accessible Web sites • Set up on the basis of the WCAG 1.0, the UWEM and the CEN Workshop Agreement Euracert Founding member

  7. European Accessibility Observatory State of the Art Thematic networks eGovernment Monitor Network (eGovMoNet) • Comparison an harmonisation in eGovernment impact and user satisfaction measurement methods and tools • Web accessibility (50% of effort), convergent communications and accessible digital audio-visual systems, and self-service terminals • Common European approach on web accessibility: methods for implementation, cost assessments, measurement methods, complaints handling, etc. eAccessibility  thematic network Partner

  8. European Accessibility Observatory State of the Art Monitorisation studies

  9. European Accessibility Observatory State of the Art Accessibility of European Commission websites (1/2) • Test web accessibility of European Commission websites • Comparison between websites • Provide recommendations for improving accessibility of the tested websites. • Special site: eInclusion Unit: accessibility testing, html/css templates, usability and information architecture. • Suggestions about the EC’s Internet Publishing Guidelines Objective Led by

  10. European Accessibility Observatory State of the Art Accessibility of European Commission websites (2/2) Web accessibility monitoring approach • Websites selected by the European Commission (governmental websites) • 7 websites • Non-random sampling (Core Resource List) • 30 pages for eInclusion and <30 for the remaining websites • Manual testing carried out by experts • WCAG 1.0 and 2.0 Level A and Double-A • Accessibility and usability tests carried out by users • Information Architecture analysis carried out by experts in the eInclusion Unit website

  11. European Accessibility Observatory State of the Art MeAC and Study on Monitoring eAccessibility (1/2) • MeAC - Measuring Progress of eAccessibility in Europe (2006 – 2008) • Most important European study on legislation, policies and practices in the eAccessibility field. • The Study on Monitoring eAccessibility succeeds the MeAC over the period 2009 – 2011. Led by

  12. European Accessibility Observatory State of the Art MeAC and Study on Monitoring eAccessibility (2/2) Web accessibility monitoring approach • Focus on a set of technologies, not only in web • 12 European Member States and AU, CA and US • Websites selected by national experts: governmental websites and private / sectoral websites • 120 websites were used in the MeAC Study • Non-random sampling (Core Resource List) • 25 pages per website • Both automated and manual testing by national experts: • 1. Conformance Claim • 2. Automated testing (TAW) in WCAG 1.0 Level A and Double-A • 3. Manual testing of a set of critical points (WCAG 1.0) • 4. Manual testing of a set of critical points (WCAG 2.0)

  13. European Accessibility Observatory State of the Art Web accessibility in European countries (1/2) • Support the EC in the identification of measures that can help to progress the achievement of greater levels of web accessibility • Focus on the transitioning to WCAG 2.0 guidelines • Collection of information on the national situations in selected Member States (through desk research and information provided by official contacts) • Examination of compliance with WCAG 1.0 and 2.0 Objective

  14. European Accessibility Observatory State of the Art Web accessibility in European countries (2/2) Web accessibility monitoring approach • 9 European Member States and US • Websites selected by their relevance: governmental websites and private / sectoral websites • 120 websites that were used in the MeAC Study • Automatic testing of WCAG 1.0 Level A (Test Accessibilidad Web, TAW) • Random sampling: 25 pages per website • Manual assessment of WCAG 2.0 Level A conformance • Non-random sampling: 3 pages per website (home, contact and search pages)

  15. European Accessibility Observatory State of the Art European Internet Accessibility Observatory (EIAO) (1/2) • Develop the technical basis for a European Internet Accessibility Observatory.

  16. European Accessibility Observatory State of the Art European Internet Accessibility Observatory (EIAO) (2/2) Web accessibility monitoring approach • 22 European Member States and European Commission websites • Websites that was used by Capgemini for evaluating online services: • about 2,500 unique government web sites • Up to 6,000 crawled pages for each website • Random sampling: Up to 600 pages per website • Automated testing of WCAG 1.0 Level Double-A • Covers 24 of the 26 automatable tests of UWEM 1.2 • eGovernment Monitor (eGOVMON) adds three new indicators: transparency, efficiency and impact

  17. European Accessibility Observatory State of the Art Conclusions

  18. European Accessibility Observatory State of the Art Conclusions (1/3) • Advantages of manual web accessibility evaluation • 240 indicators vs. 26 indicators (UWEM) • Judgment of difficult cases • Advantages of automated web accessibility evaluation • Require less time and efforts • Covers larger number of web sites • Covers larger number of pages per site • Requires minimal human supervision • Low cost (more frequent re-assessments) • Immediate feedback

  19. European Accessibility Observatory State of the Art Conclusions (2/3) Accessibility of European Commission websites • Automated testing Expert testing User testing Study on Monitoring eAccessibility & Web accessibility in European countries EIAO • Number of web sites X Number of pages per site

  20. European Accessibility Observatory State of the Art Conclusions (3/3) Harmonisation is required in benchmarking of public sector based on: Web Content Accessibility Guidelines (WCAG 2.0) Unified Web Evaluation Methodology (UWEM) European Internet Accessibility Observatory (EIAO)

  21. Thanks for your attention Roberto Torena Cristóbal ManagerBrussels Officertorena@technosite.es