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Cultivating Tomorrow's Leaders: BT's Innovative Talent Management Approach

Explore BT's talent management strategies driving seamless career development and succession planning for future business leaders. Discover how BT nurtures talent through purposeful deployment, identification, development, retention, and engagement. Learn about the challenges faced and the key focus areas for continuous improvement. Join us in building a foundation for transforming talent into leadership.

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Cultivating Tomorrow's Leaders: BT's Innovative Talent Management Approach

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  1. Building Future Leadership- delivering seamless career development and succession planning Simi DubbHead of BT Group Talent Management June 2011

  2. Principal Lines of Business • BT Retail • BT Wholesale • BT Global Services • BT Innovate & Design • Openreach • BT Operate • Group Functions • One of the world’s leading providers of communications solutions and services • Principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services and converged fixed/mobile products and services • Annual turnover of about £20.2 billion • A FTSE 20 company • Over 100,000 employees • Operating in 170 countries

  3. Talent Management • BT Board very engaged around talent • Concept of talent management well-understood • Talent identification process well-embedded • Talent integrated in business and HR practices • Regular reporting and benchmarks • Purpose is to: • Develop business leaders for Leadership Team positions • Drive diverse representation within the leadership population • Increase retention of our high potential people • Integrate talent practices into the way we do business Purposeful Deployment Identification Development Retention & Engagement Acquisition

  4. BT’s Talent Pool structure OC and Group Functional Directors executive level direct reports Leadership Teams Potential Leadership Team Successors Group Talent Pool Rapid Higher Potential Emerging Talent Graduates Fast Track MBA’s Talent Entry Channels

  5. Progress but more work to do…. • All Leadership Team roles filled through the Group Talent management process -34% turn over in roles -17% promoted • 81% of all appointments into Leadership Team roles were from the succession plan • Improvements in gender and diversity mix • Greater pull through of women at senior roles • High cross fertilisation of role moves -17% of executives moved roles of which 41% moved cross LoB • High engagement and low attrition -Talent Pool more engaged than BT population -Talent attrition at 4%, lower than external benchmark

  6. Our talent is telling us… • Career progression remains a priority • Better sight of career opportunities, increased LoB moves and training and development will improve intent to stay • Indicators demonstrate a correlation between career transparency, engagement, intent to stay and actual turnover • Need to create more of a partnership with talent and business • Need to listen more and respond proactively

  7. Building foundations for changeTalent management = career development Business drivers Develop capabilities in leaders who can deliver the business strategy today and tomorrow • Partnership between the individual and organisation • Talent deal • Transparency – clear alignment between talent pool, succession planning, senior appointments • Culture where career development flourishes • CEO led succession planning • Career discussions • LoB Senior management Career Review Forums • A network of career supports • Talent engagement strategy • Distributed accountability model • Tools and Processes • Appointments process • Talent database • Reporting

  8. Appointment process Long-list Short-list Candidate(s) approached Executive vacancy Group Talent team identify candidates Succession Executives Talent Pool Individual aspirations & Skills Role sizing Interviews and appointment Circulate to Talent Below Executive vacancy Identify as role for Talent Talent apply Hiring Manager promote role to FTs via weekly call Role Vacancy provided to central team FT and MBA vacancy Fast Track / MBA apply

  9. Challenges • Consistent approach without being centrally managed -discipline, decisions, communication • Common understanding of roles and individuals -role sizing framework • Buy-in from line management -endorsed by OC, quality matches, regular reporting, transparency • Short term LoB needs vs long term organisation needs • Global experience

  10. Our focus • Improve career brokering across the talent pool, slickness of movement, and transparency • Improve understanding of roles cross LoB and talent experience gaps to match • Increase international movement/experience • Develop a global approach

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